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I found this book to be helpful in how to communicate assertively with people, and how to begin to understand ones own body language in expressing honest feelings towards other in a non-offensive way. One has to own their feelings, and communicate about the little things that matter because in reality, it does matter. I haven't read the whole book, but it's been good so far.
Lets face it.....Not everyone has the tact or fimesse to deal with people. Some are too blunt, sarchastic or just plain rude. Dealing people in ways that do not offend help make a successful environment. This is a must have for any workplace.
Cheap and great
Verified purchase: Yes | Condition: Pre-owned
This is an excellent book for learning how to tune up your communication skills. It is great for those entering the counseling field or anyone who just wants to be able to relate better with everyone.
Had to buy it for college and only had to read the first 7 chapters I ended up reading the whole book.
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