Author Biography
Peggy Rossi, BSN, MPA, CCM, has more than 50 years of nursing experience, much of it in case management, utilization management, and discharge planning. Rossi is a consultant at The Center for Case Management in Wellesley, Mass., where she provides hospital case management consulting services to ensure clients' compliance with state and federal law and to ensure accurate reimbursement. Karen Zander RN, MS, CMAC, FAAN, president and chief executive officer of The Center for Case Management in Wellesley, Mass., has more than 40 years of healthcare experience. In this role, she serves as a consultant and educator to hospitals, physicians, healthcare systems, and software, pharmaceutical, and consulting companies worldwide for the development of tools, roles, and systems to support provider-side control of cost and quality.
