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Signposts to Service Excellence: The African Paradigm by Shepherd Shonhiwa (Paperback, 2001)

About this product

About this product

Product Information

The background to this book is giving an understanding of the unique characteristics of African people, which tend to be overlooked in business situations. It draws educational parallels between the concept of customer service as a cultural phemen and practice in the prominent business enterprises around the world. The author analyses successes and failures in many fields: the business sector, political arena, quasi-government institutions, the public sector, the professions and the grass-roots community. Trends and practices in Africa are presented providing an information resource both within and outside Africa.

Product Identifiers

Publisher
Unisa Press
ISBN-10
1868881687
ISBN-13
9781868881680
eBay Product ID (ePID)
104434865

Product Key Features

Author
Shepherd Shonhiwa
Format
Trade Paperback (US), Paperback
Language
English
Subject
Careers & Success

Additional Product Features

Place of Publication
Pretoria
Date of Publication
15/06/2001
Imprint
Unisa Press
Country of Publication
South Africa

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