Amazon reviews say it all. As of today, 237 reviews, 77% 1-star. I wish I had done more research before I bought mine. Luckily, the lock stopped working (wouldn't open) when I was setting my own code and it wasn't locked on anything. Seems like a lot of people have been forced to destroy theirs with bolt cutters. . If you end up being an unfortunate victim of this defective lock, contact MasterLock and they will send you a replacement (make sure they send you a lock of a different model).
Verified purchase: Yes
The Master Lock is of good quality. Wheel turns very smooth and the whole unit feels very heavy duty. I like the fact I can set my own code which makes it easy to remember. The lock is very attractive looking with the letters and numbers being of a different color so that they can be seen well.
Verified purchase: Yes | Condition: New
one lock had no combination sheet. (was wrapped tight in bubblewrap) and the other one did. ( We have a couple of these locks that I previously set and use)... when set the combination for the second lock. It would not open. Completely dissatified and was not able to find paperwork to contact anyone about this problem. i have bought these same locks previously and had no problem, this time was completely different. I really need these locks but i am shy to reorder them.
Verified purchase: Yes | Condition: New
Dial sticks. Tried oiling, working with it, so far only minimal improvement. Might be better if it had the center button to turn like other combination locks, but just having to grab the dial to turn makes this difficult to do.
Verified purchase: Yes | Condition: New
Purchased (2) locks in a single transaction the first one seemed to function after resetting the combination until I locked it on my driveway gate then it would not unlock and had to cut it off with bolt cutters the second lock did not function after resetting at all. Would not recommend as they do not function
Verified purchase: Yes | Condition: New
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