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I love this little classic because it helped me deal with conflict management from the simplest to the largest sense of the term. Superbrief. With examples. It shows how to avoid getting unnecessarily angry, or taken. The four keys they recommend are: 1) Get beyond positions to interests or why others feel or think the way they do 2) Separate the people from the problem by using methods like active listening to establish understanding and trust 3) Invent options for mutual gain (create win/win possibilities) 4) Find objective criteria agreeable to all involved I'm always amazed how many situations it applies to as well. Nearly every conversation where there's a difference involves its main ideas.
I bought this book for a project management class at school and was pleasantly surprised by its relevance and usefulness. I thought it was a good book and proved to be very helpful. I implemented some of the actions that the book recommended and was able to revive a very lucrative business deal. My ROI of this book went through the roof! The only negative was that it seems as though the author was attempting to make this book longer that it had to be. It was extremeley redundant and the message of the book was received half way through. As I neared the end of the book, it felt like a waste of time. Other than that, I thoroughly enjoyed the read.
I had to buy this book for a class. After reading the book I found it to be a bit repetitive but rather than droning, the author works hard to get the basic concepts of mediation into your head. This helps you be more focused and to remember the point of a negotiation is for both parties to leave feeling that they accomplished what they wanted. All in all the book is an excellent read for lawyers, mediators, parents, or just about anyone who isnt completely antisocial. This will help you next time you buy a used car, or if you negotiate the next SALT agreement. Hope you guys find this helpful.
I had to buy this book for a class, but I'm glad I did. It is an extremely powerful tool for any business student, business owner, employee, or pretty much anyone that wants to be able to win an argument without resorting to physical violence (HAHAHA). So I would highly recommend the book to anyone who has ever gotten into an argument, or anyone who thinks they ever will.
The book is a very easy read... I am enjoying it immensely. Great for young and old.
Verified purchase: Yes | Condition: Pre-owned
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