Good and simple well thought out book. Can't wait to read the "Getting Past No" book as well.
Verified purchase: Yes | Condition: Pre-owned
Good read for those people who deal with the general public and who are business owners or plan to be in the future. Gives you the ins and outs of how to talk to others to get past stalemates or discord.
Read it many years ago. This time it brought new meaning. We negotiate everyone. This book gives us a different perspective.
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