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The Morgan Kaufmann Series in Data Management Systems Ser.: Business Process Change : A Manager's Guide to Improving, Redesigning and Automating Processes by Paul Harmon (2002, Trade Paperback)

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Product Information

Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is a part of his or her job. they can take advantage of email, the Internet, and the Web to improve their business process. At the same time, managers are interested in developing business process architectures and measurement systems that align business processes with corporate goals. Managers face many options in approaching these problems. Business Process Change provides an overview of the options and describes a variety of business process techniques proven by successful companies over the course of a decade.

Product Identifiers

Publisher
Elsevier Science & Technology Books
ISBN-10
1558607587
ISBN-13
9781558607583
eBay Product ID (ePID)
2487140

Product Key Features

Author
Paul Harmon
Publication Name
Business Process Change : a Manager's Guide to Improving, Redesigning and Automating Processes
Format
Trade Paperback
Language
English
Series
The Morgan Kaufmann Series in Data Management Systems Ser.
Publication Year
2002
Type
Textbook
Number of Pages
529 Pages

Dimensions

Item Length
9.3in
Item Width
7.4in
Item Weight
31.4 Oz

Additional Product Features

Lc Classification Number
Hf5548.32.H367 2003
Reviews
This book is a must-read for every business manager who wants to manage business process change in an e-business environment; it's a true practitioner's guidebook to the complex world of end-to-end business process management. The book not only gives an excellent introduction to all aspects of process change management (from analysis or redesign to implementation to monitoring to improvement of business processes), but also provides a comprehensive guide to state-of-the-art techniques and technologies supporting the various aspects of this process (from process design methodologies to realizing business processes via choreography of Web services).Steve Mill, Senior Vice President, IBM Software GroupFinally a book that brings it all togetherbackground, theory, and practicein a way that is easily digested by business and IT managers alike. This book is a must-read for anyone contemplating a business change project in order that they understand why a holistic approach is beneficial and how the work they are undertaking will impact others.The concepts and notations presented in the book are straightforward and easy to follow and do not require either weeks of training or an army of outside consultants to help implement them. I feel sure that after reading the book, any manager will come away with two lasting impressions: first, Now I understand where that fits . . . and Yes, I can do it."Mark McGregor, Vice President, MEGA InternationalFinally, someone has written a practical guide for those building a business for the information age.Bill Coleman, Founder, Chairman, CSO, BEA SystemsWhen it comes to Business Process Change, Paul Harmons new book is a must-read. It is a great resource for performance improvement professionals.Dr. Roger M. Addison, Director Performance Technologies, International Society for Performance ImprovementA great deal has been written about process improvement and business process reengineering, most before its presumed demise and recent resurrection. Much has been written about the Internet and e-business, most before the tech bubble. This book is post-bust; it is the first book to thoroughly discuss the critical link between process, information technology, and the Internetall things that managers must understand if they are to develop and manage sound internal operations that will provide legitimate profits. And it is the managers job to do that. Some of the technical work must be done by business process consultants and IT staff, but the setting of the direction and requirements, the management of the integrating efforts, must be done by managers. That critical role cannot be delegated to the techies. Meeting that management challenge will be made easier by this book.From the foreword by Geary A. Rummler, Founder and Chairman, Performance Design Lab; Co-author, Improving Performance
Table of Content
Foreword by Geary Rummler. Preface. Introduction. Business Process Change.Part I: Process Management:Strategy, Value Chains, and Competitive Advantage; Process Architecture and Organizational Alignment.Part II: Modeling Organizations And Processes:Modeling Organizations; Modeling Processes; Analyzing Activities.Part III: Managing And Improving Business Processes:Managing and Measuring Business Processes; Managing Business Processes; Process Improvement with Six Sigma.Part IV: Business Process Redesign:A Business Process Redesign Methodology; Process Redesign Patterns.Part V: Business Process Automation:Workflow and XML Business Process Languages; ERP-Driven Redesign; Software Development.Part VI: The E-Business Challenge:E-Business: Portals and Customer-Oriented Applications; Supplier and Internally Oriented E-Business Applications.VII: Putting It All Together:The Ergonomic Systems Case Study; Software Tools for Business Process Development; Conclusions and Recommendations. Glossary. Notes and References. Bibliography. Index.
Copyright Date
2003
Target Audience
Scholarly & Professional
Topic
E-Commerce / General (See Also Computers / Electronic Commerce), Enterprise Applications / General, Software Development & Engineering / Systems Analysis & Design, Organizational Development
Lccn
2002-110618
Dewey Decimal
658.4/06
Dewey Edition
21
Illustrated
Yes
Genre
Computers, Business & Economics

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The Morgan Kaufmann Series in Data Management Systems Ser.: Business Process Change : A Manager's Guide to Improving, Redesigning and Automating Processes by Paul Harmon (2002, Trade Paperback)

About this product

Product Information

Product Identifiers

Product Key Features

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Additional Product Features

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item 1 Business Process Change: A Managers Guide to Improving, Redesigning, and - GOOD

item 2 Business Process Change: A Managers Guide to Improving, Redesignin - ACCEPTABLE

item 3 Business Process Change: A Manager's Guid- 9781558607583, paperback, Paul Harmon

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