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8 Things We Hate about IT : How to Move Beyond the Frustrations to Form a New Partnership with IT by Susan Cramm (2010, Trade Paperback)

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Product Information

Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It's frustrating! How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers. Start by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do. Citing case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners' perspective, developing a single version of 'truth,' and assuming accountability for IT just as you've done for management of your firm's financial and human resources. Brutally honest, provocative, and filled with sound advice, this book reveals that the key to solving the IT problem is decidedly un-IT: it's a deeper understanding of human behavior, including how to apply your leadership skills to the world of IT.

Product Identifiers

Publisher
Harvard Business Review Press
ISBN-10
1422131661
ISBN-13
9781422131664
eBay Product ID (ePID)
78025868

Product Key Features

Book Title
8 Things We Hate about It : How to Move Beyond the Frustrations to Form a New Partnership with It
Author
Susan Cramm
Format
Trade Paperback
Language
English
Topic
Industries / Computers & Information Technology, Management Information Systems, Electronic Commerce (See Also Headings under Business & Economics / E-Commerce), Management
Publication Year
2010
Genre
Computers, Business & Economics
Number of Pages
208 Pages

Dimensions

Item Length
8.2in
Item Height
0.7in
Item Width
5.5in
Item Weight
7.4 Oz

Additional Product Features

Lc Classification Number
Hd30.2.C718 2010
Table of Content
Introduction 1. Service or Control 2. Results or Relationships 3. Tactics or Strategy 4. Expense or Investment 5. Quick or Quality 6. Customization or Standardization 7. Innovation or Bureaucracy 8. Great or Good
Copyright Date
2010
Lccn
2009-040841
Dewey Decimal
004.068/4
Intended Audience
Trade
Dewey Edition
22
Illustrated
Yes

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8 Things We Hate about IT : How to Move Beyond the Frustrations to Form a New Partnership with IT by Susan Cramm (2010, Trade Paperback)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

All listings for this product

item 1 8 Things We Hate About IT: How to Move Beyond the Frustrations to Fo - VERY GOOD

item 2 8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a - GOOD

item 3 8 Things We Hate about IT : How to Move Beyond the Frustrations t

item 4 8 Things We Hate about I.T.: How to Move Beyond the Frustrations to Form a...

item 5 8 Things We Hate about IT : How to Move Beyond the Frustrations to Form a New...

item 6 8 Things We Hate About IT: How to Move..., Cramm, Susan

item 7 8 Things We Hate About IT: How to Move Beyon- 1422131661, Susan Cramm, paperback

Best Selling in Books

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For Love of Country : Leave the Democrat Party Behind by Tulsi Gabbard (2024, Hardcover)

Ugly's Electrical References, 2023 Edition by Charles R. Miller (2023, Spiral)

Clydesdale Classics Ser.: Meditations : Complete and Unabridged by Marcus Aurelius (2018, Trade Paperback)

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