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Reviews (1)
Jan 20, 2016
Received with a damaged extension wand
Nice little vacuum cleaner, good price, just what I was looking for. The problem I have is that the extension wand is defective so I can use the vacuum cleaner for only half of the functions it was designed for and that I bought it for. Compounding the problem is the fact that Eureka's service center is out of stock on the replacement part and will not have it back in stock until March 15. I received the vacuum at the end of December so it will be at least 2months before I have a fully functioning vacuum.
I checked Eureka's website and they were out of stock on 75% of the parts for this vacuum. One side note on what I learned while checking the website: the replacement HEPA filter for this vacuum costs $19.95 plus shipping. If you use the vacuum on a regular basis you will replace the filter twice per year at a cost of more than $40.00! Rather than the filter being just a replacement paper cartridge it is a paper cartridge permanently molded into a large plastic part that replaces the back end of the vacuum. Poor engineering and an outrageous replacement cost! I liken it to buying a cheap ink jet printer then paying a fortune for replacement ink cartridges.
This is not satisfactory.