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The Guitar Factory

The Guitar Factory

49K items sold
1.8K followers
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About us

Welcome to The Guitar Factory. Since 1989 we have had one simple mission: the BIGGEST NAMES at the best prices with service before and after the sale. We have West New York's largest selection of new and used gear so check out our feedback and see why thousands of eBay customers shop with us!
Location: United StatesMember since: Jul 14, 1999Seller: theguitarfactorywebsite
Top Rated SellerThe Guitar Factory is one of eBay's most reputable sellers. Consistently delivers outstanding customer service Learn more

Feedback ratings

Last 12 months

Positive276- positive feedback in last 12 months
Neutral1- neutral feedback in last 12 months
Negative0- negative feedback in last 12 months

Detailed seller ratings

Average for the last 12 months
Accurate description
4.9
Reasonable shipping cost
5.0
Shipping speed
5.0
Communication
5.0

Seller feedback (27,969)

  • -***b (1)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Purchased a discounted (open box) Ibanez AW54 acoustic, shipping was free and it arrived within a few days. The guitar was well protected in the provided packaging. It unfortunately came without a pick guard—be aware that the pictures on the seller’s page are stock photos that may not be your actual instrument. I contacted the seller, and they responded promptly by giving me the option of a partial refund or a free return, no questions asked. Overall good experience.
  • m***c (285)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Excellent guitar store to deal with! Fast shipping! Item just as described! Excellent packing! Great price! Highly recommend!
  • a***v (336)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Very good seller. Responded to questions promptly. Prompt shipping. Guitar as described. Would buy from them again.
  • r***5 (178)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Thank you it plays perfect. Shipping was fast and item was exactly as described , without flaw . Packaging was over done with bubble wrap but that’s what you want when shipping a guitar . Great price for the guitar
  • r***1 (182)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    They accepted my offer and delivered the guitar in prompt fashion. The packaging was the best package job I have ever had. They didn't specify any set up, but the guitar came with low action. Very pleased with the transaction. Great people to do business with.
  • n***g (349)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Excellent item as described. Packaged superbly. Amazingly fast shipping. A fair price for the condition of the guitar. I would highly recommend this seller. I will keep an eye out for other items from this seller. Very happy with the overall purchase/transaction.
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About us

Use this space to tell other eBay members about yourself and what you’re passionate about. Give people more reasons to follow you!293/1000