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Roborock Official Store

Roborock Official Store

39K items sold
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Roborock Robot Vacuum 15% Sale

🔥Code: BESTGIFTS； 📆【10/20-11/02】

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Roborock Robot Vacuum 15% Sale

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Roborock Q7 Max+ Self-Empty Robot Vacuum Cleaner and Mop - Certified Refurbished

$259.99$599.99
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  • About us

    Founded in July 2014, Beijing Roborock Technology Co., Ltd. (Roborock) specializes in the research, development, and production of products that make peoples lives more comfortable. We design our range of robot vacuums, and our cordless stick vacuum to work so effectively that people are empowered to spend more time on the things they love and less time on chores.

    Roborock is headquartered in Beijing, with R&D and branch offices in Shanghai and Shenzhen where our engineers, designers, scientists, and manufacturing experts collaborate closely throughout development and testing. Our international office in Hong Kong is home to our global team and staffed with people from across the globe.

    Our team comes from a number of the world’s most respected brands. We have diverse educational background and experience in different fields, including algorithm development, electronic engineering, mechanical structure design, and manufacturing.
    Location: Hong KongMember since: Jan 26, 2021Seller: roborock_official_store
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About us

Founded in July 2014, Beijing Roborock Technology Co., Ltd. (Roborock) specializes in the research, development, and production of products that make peoples lives more comfortable. We design our range of robot vacuums, and our cordless stick vacuum to work so effectively that people are empowered to spend more time on the things they love and less time on chores.

Roborock is headquartered in Beijing, with R&D and branch offices in Shanghai and Shenzhen where our engineers, designers, scientists, and manufacturing experts collaborate closely throughout development and testing. Our international office in Hong Kong is home to our global team and staffed with people from across the globe.

Our team comes from a number of the world’s most respected brands. We have diverse educational background and experience in different fields, including algorithm development, electronic engineering, mechanical structure design, and manufacturing.
Location: Hong KongMember since: Jan 26, 2021Seller: roborock_official_store
Top Rated SellerRoborock Official Store is one of eBay's most reputable sellers. Consistently delivers outstanding customer service Learn more

Feedback ratings

Last 12 months

Positive1,213- positive feedback in last 12 months
Neutral14- neutral feedback in last 12 months
Negative21- negative feedback in last 12 months

Detailed seller ratings

Average for the last 12 months
Accurate description
4.9
Reasonable shipping cost
5.0
Shipping speed
5.0
Communication
5.0

Seller feedback (3,948)

  • r***l (30)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    The item was supposed to be like new refurbished in pristine condition. It arrived clearly heavily used and damaged (see photos). Seller offered a small credit in lieu of a return, which would have been a major hassle to repackage everything and send it back. I accepted that as the best option, but it is clearly part of their business model to repackage damaged and used vacs with disgusting things inside and misrepresent them as “like new.”
    Reply from: roborock_official_store- Feedback replied by seller roborock_official_store.- Feedback replied by seller roborock_official_store.
    Hi, Thank you for taking the time to share your experience with us. We appreciate your feedback and we are so sorry for the inconvenience. We will forward your issue to our related team to prevent this issue, sorry
  • s***s (376)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Shipped quickly, packaged well, item as described. I’m still setting it up so I don’t know if it works yet, but so far, so good. A+++ seller!
  • h***o (195)- Feedback left by buyer.
    Past month
    Verified purchase
    Received a roborock that was not working properly and they send me a label to return and sent a replacement in the place that is working wonderfully. The while process went smoothly. Would definitely buy from again. A+++
  • t***e (685)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Quick response, fast shipping, item as stated, recommend seller.
  • h***a (16)- Feedback left by buyer.
    Past month
    Verified purchase
    Item arrived quickly, was packaged well, and matched the product description. I would definitely buy from this seller again.
  • 4***a (195)- Feedback left by buyer.
    Past year
    Verified purchase
    Great eBay seller! The item arrived quickly, was well-packaged, and exactly as described. Communication was clear and professional throughout the transaction. Highly recommend! (You're going to see this twice I bought two)
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Use this space to tell other eBay members about yourself and what you’re passionate about. Give people more reasons to follow you!944/1000