Welcome to Lavineinternational. We buy and sell surplus, one of a kind, new old stock and store returns, worn box and shelf pulls. Therefore; we can not guarantee every item. Some items the customer ordered one; however, he/she was sent two. The extra one now is a new store return. Items are carefully checked to ensure their completeness as factory issue. We do not sell the items that are broken, cracked, missing parts or will not turn on. Please do not purchase if you think or are under the impression that these items are new and factory sealed. When you purchase items from us, some of those will be new and sealed, those type of items email us, we will consider returning unopened items. We have unique items, one of a kind, unusual and most in bulk. We also have a website of our same eBay name. Check us out.