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JEN&LENA BEAUTE

JEN&LENA BEAUTE

11K items sold
443 followers
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About us

Shu Uemura Brush, Shu Uemura Brush Set, Tsumori Chisato Holiday Collection,M.A.C, Bobbi Brown...
Location: United StatesMember since: Nov 30, 2006Seller: jen_n_lena
Top Rated SellerJEN&LENA BEAUTE is one of eBay's most reputable sellers. Consistently delivers outstanding customer service Learn more

Feedback ratings

Last 12 months

Positive350- positive feedback in last 12 months
Neutral2- neutral feedback in last 12 months
Negative4- negative feedback in last 12 months

Detailed seller ratings

Average for the last 12 months
Accurate description
5.0
Reasonable shipping cost
4.9
Shipping speed
5.0
Communication
5.0

Seller feedback (4,310)

  • *****- Feedback left by buyer.
    Past 6 months
    Verified purchase
    5 star seller. Very nice packaging. Fast shipping. Great value. Thank you.
  • *****- Feedback left by buyer.
    Past year
    Verified purchase
    Thank you for giving me the opportunity to being able to own this. This is ththird, or fofourth one I've purchased.; I'm sure in the near future I will purchase another one, if available. reasonably priced, well wrapped, speedy delivery highly recommended seller
  • s***n (553)- Feedback left by buyer.
    Past year
    Verified purchase
    This seller was awesome. She was accommodating and very nice. The transaction went smoothly. Item was safely packaged and arrived quickly. I couldn’t ask for a better seller. Very professional service. I give this seller 5 ⭐️ stars. I will do business with her again. Thank you 🙏 for selling. Leslie V
  • d***i (63)- Feedback left by buyer.
    Past year
    Verified purchase
    I felt the item was accurate on described as new and in originally packaging so I messaged the seller and politely asked for a refund and initiated one with eBay. The seller responded in a wildly aggressive manner and one that was incredibly defensive and hostile. I have never encountered anything even close to this ever on eBay before and am almost shell shocked. Terrible experience and absolutely do not recommend buying from this person.
    Reply from: jen_n_lena- Feedback replied by seller jen_n_lena.- Feedback replied by seller jen_n_lena.
    We believe this feedback is untruthful &unfair. What happened was buyer had wrong expectations to receive a “SEAL” that was not included in original listing. She opened “Not as described” case, wanted a refund without returning it. We responded in a respectful manner, explained it has no seal, but it’s 100% new & in original condition. Photos from original listing were attached to show no seal included. We are more than gladly to accept return but we believe seller’s not at fault in such case.
  • 9***5 (2356)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    As described, packaged well, super fast shipping, would buy from again.
  • i***d (533)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Just as described, fast shipping and packaged securely. Thank you
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About us

Use this space to tell other eBay members about yourself and what you’re passionate about. Give people more reasons to follow you!96/1000