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Location: United StatesMember since: Oct 12, 2016Seller: dysonofficial

Detailed seller ratings

Average for the last 12 months
Accurate description
4.8
Reasonable shipping cost
5.0
Shipping speed
5.0
Communication
4.9

Seller feedback (132,915)

  • 8***c (464)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Packaging ended up with some bristles bent and Dyson left me hung out to dry since the part was on back order. They made me call them back and try later to get it instead of just setting it up to send to me when they had it. Poorest service
  • p***t (284)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Great seller! The item arrived quickly, exactly as described, and very well packed. Excellent communication and smooth transaction. Highly recommended!
  • h***r (451)- Feedback left by buyer.
    Past month
    Verified purchase
    Excellent quality at a great price!!! Refurbished unit was well packaged and received in pristine condition!!! Even included a two-year warranty. FYI… I ordered the same item from Amazon but it was delivered filthy and appeared to be a return. The unit was packed poorly and was just thrown in a box. Needless to say, I returned it.
  • 9***9 (49)- Feedback left by buyer.
    Past month
    Verified purchase
    Worst purchasing experience Ive had on Ebay in years. Seller promises delivery in 2-4 days. It took them 5 days just to handle the order. When I reached out for an explanation they said "Your order has been delivered and it normally takes 2-10 days" It took them longer to hand the package off to UPS than the total amount of time the listing says it would take to deliver. Item did not come in "new" packaging and the manual was not an original accessory, as per the listing.
  • r***_ (152)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Fantastic seller! Item exactly as described, packaged securely, and shipped quickly. Great communication and overall a smooth, easy transaction. Highly recommend and would happily buy from again!
  • n***e (1277)- Feedback left by buyer.
    Past year
    Verified purchase
    Communication isn't great with Dyson Direct, they have no idea about the eBay storefront of their business and they uploaded the wrong shipping information, and eBay wasn't able to help find my where my package was in the shipping process ...but the package arrived within the shipping window, packaged well, brand new as described, and the price was good. I'd probably shop with them directly next time, to avoid the problems between eBay and Dyson.

About us

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