1.1M items sold
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Corded Vacuums

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Location: United StatesMember since: Oct 12, 2016Seller: dysonofficial

Detailed seller ratings

Average for the last 12 months
Accurate description
4.8
Reasonable shipping cost
5.0
Shipping speed
5.0
Communication
4.9

Seller feedback (123,928)

  • n***e (1273)- Feedback left by buyer.
    Past year
    Verified purchase
    Communication isn't great with Dyson Direct, they have no idea about the eBay storefront of their business and they uploaded the wrong shipping information, and eBay wasn't able to help find my where my package was in the shipping process ...but the package arrived within the shipping window, packaged well, brand new as described, and the price was good. I'd probably shop with them directly next time, to avoid the problems between eBay and Dyson.
  • d***s (2)- Feedback left by buyer.
    Past month
    Verified purchase
    I ordered a refurbished Dyson Airwrap from Dyson’s official eBay store on May 3. Shipping was unclear, delivery dates changed, and customer service only apologized. The product arrived dusty, despite being boxed. It was listed with a 2-year warranty but came with a 1-year limited one and no registration info. The price dropped shortly after my purchase, but they refused a refund. Still no response about the warranty issue. I don’t recommend this store to anyone.
  • t***i (2960)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    new condition in box, would not know it was refurbished, excellent value, great customer service and very fast response to questions, very fast shipping, highly recommend this seller, 2nd purchase with Dyson on eBay and always great quality of items
  • u***a (6217)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Just as good as new for a fraction of the price! Highly recommended seller, 100% as described, as new condition, well packaged, free shipping with tracking, five star communication, I will never waste money again on a new one
  • c***w (34)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    great product as described though packaged pretty poorly for shipping. luckily no problems, but the box arrived half open due to a very bad tape job. wouldn't keep me from buying from this seller again though.
  • s***s (110)- Feedback left by buyer.
    Past month
    Verified purchase
    Item was as described. That's the only positive about this experience. Seller states 3 day window to ship, was at least 4. When questioned the tracking got posted but didn't ship for another 2-3 days. Immediately after purchasing and before it "shipped" item I purchased with a significant holiday sale was discounted $40 less than I paid. When questioning pricing and shipping seller was an automated response. I personally feel like I was lucky to not get scammed entirely. Avoid if possible!

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