Fees & financials
We’re expanding the managed payments experience on eBay, reducing final value fee rates in the Watches category, and increasing monthly zero insertion fee listings for most sellers.
What you need to know
- We’re expanding managed payments to more sellers
- Final value fee savings on sales in the Watches category
- More monthly zero insertion fee listings for most sellers
Managed Payments overview
Managed payments improves the buying and selling experience on eBay
Managed payments enhances the buying and selling experience on eBay. We’ve managed billions in payments for thousands of sellers since 2018, with more joining every day. eBay provides sellers with one place to sell and get paid, and buyers more ways to pay. Sellers who have been identified as using eBay features and tools that are compatible with managed payments will continue to be notified to join in phases.
When you receive a notification from us, we recommend you register before the deadline to avoid any interruption to your business.
Once you have registered, we will send you further details about how to prepare your business, and share more information about the change to managed payments, how it will benefit your business, and how to take full advantage of our simpler approach to payments. Nothing will change until eBay activates your account, and we will notify you of your activation date in advance. Advance registration allows you extra time to prepare your business, and for us to give you the best activation experience we can.
If you haven’t received a notification yet, there is no other action required at this time. We are notifying sellers whose current use of features and tools on eBay is compatible with managed payments.
What to expect when eBay manages payments:
- More ways for buyers to pay: Credit, debit and gift cards, Apple Pay, Google Pay, PayPal, and PayPal Credit.
- One place to sell and get paid, all on eBay: A single source for fees, customized reports, refunds, simplified protections, and dedicated support.
- Streamlined operations: Payouts initiated to your bank within two business days, and deposited weekly or daily, as funds are available. See our video on payouts, here.
- Simplified fees:
- Once activated for managed payments, sellers will pay an updated final value fee, consisting of a category-based percentage of the total amount of the sale, plus a $0.30 fixed fee per order.
- The final value fee will be automatically deducted from sales proceeds. Sellers will not pay third-party payment processing fees.
- We will deduct expenses resulting from refunds, claims or disputes directly from your pending payouts. If your pending payouts are not sufficient to cover these amounts we will charge your payment method on file (debit or credit card, and/or linked bank account) within 14 days.
Register for managed payments
If you’ve received a notification to register for managed payments, you can register in a few simple steps:
- Verify your information
- Provide a checking account - either existing or new
- Don’t miss a beat and keep selling!
During the registration process you will need to add any checking account for payouts - whether existing or new. Please ensure that the name, address, and business information (if applicable) on your checking account matches the name and information on your eBay account.
After your registration is complete, you may receive a separate message to add or verify additional information. With some exceptions, if you choose to list on international eBay sites after your account is activated for managed payments, we may collect additional information from you at the time of registration and you will not be required to provide incremental data at a future time.
All of the information shared during and after registration allows us to send your payouts and comply with global regulations, which helps keep eBay a trusted marketplace. Our data security procedures ensure that the information you share with us is safe. Learn more in our Security Center on Seller Center.
As a reminder, your listings and item descriptions should not include any information on supported or preferred payment options.
We expect to manage payments for most business sellers in 2020, and by 2021 eBay will manage payments for a majority of its marketplace sellers. Please make sure you have signed up for emails from eBay. Watch a brief video on registering for managed payments here, or learn more on Help Hub. If you still have questions, you can request a call from one of our Payments team members there.
International sales capabilities
When you create a listing on your domestic eBay site and choose to ship internationally, or use the Global Shipping Program, your listings will continue to surface on the relevant international eBay sites if supported. If desired, you can choose to not ship to selected countries.
Auto-accept and auto-refunds
Beginning September 14, 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. Automation of returns and refunds saves sellers time, and enables them to process returns faster.
This also enables a streamlined returns experience for buyers by providing them immediate access to return labels (if available) and faster refunds. There are two changes to the current returns process for managed payments sellers:
- In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available.
- Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. If no action is taken, eBay will automatically issue the refund two business days after the tracking number shows a confirmed delivery status. At that time, we will close the return with no impact to seller performance.
This change will shorten the processing time of the return, help sellers manage returns more efficiently, and reduce the likelihood of defects should the buyer ask eBay to step in to help with a case.
Returns will be automatically accepted for all returns with the exception of:
- Remorse returns outside the seller’s specified return window
- Return reasons: Arrived damaged or Missing parts or pieces. For these return reasons, sellers will have the opportunity to review and approve the return, enabling them to handle the issue directly with the buyer.
For all other return reasons, the new auto-accept & auto-refund process is as follows:
- Buyer requests a return.
- When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller.
- The seller has two days to inspect the returned item and issue a refund to the buyer.
- eBay will track the delivery of the returned item. If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund to the buyer on the seller’s behalf after two business days.
- eTRS sellers and sellers who offer free returns can now offer partial refunds, up to 50%, if the item is returned in a condition different from when you shipped it.
- Sellers can continue to control the efficiency of the returns process by creating rules in Return Preferences to automatically approve returns or send immediate refunds without requiring the buyer to send the item back.
Alternatives to PayPal Working Capital
Now Available: Financing options by eBay Seller Capital powered by LendingPoint. Eligible sellers can get a fast, flexible and transparent funding experience with flexible repayment plans.
Managed Payments FAQs
What will my fees be?
Information about fees charged to managed payments sellers may be found here. eBay charges one updated final value fee when your item sells. The final value fee consists of a category-based percentage of the total amount of the sale, plus a fixed fee per order, with no third-party payments processing fees.
Your final value fee will be automatically deducted from your sales proceeds, and the rest paid out to your bank account. In general, the variable portion of the final value fee is returned to you in the event of a refund or cancellation, and we retain only the per order fee. You will receive a simpler invoice, and having all your fees in one place helps make your reconciliation easier. Most sellers can expect to see overall savings.* Learn more on our fees page here, and watch our short video here.
*Savings are based on annual total sales volumes, and comparisons of (a) prior eBay final value fees plus typical 3rd party payment provider fees, with (b) new eBay final value fees (without any 3rd party processing fees).
Will there be any restrictions on product categories?
We aim to add full category support to managed payments progressively through 2021.
eBay sellers that frequently list in restricted categories will not be required to register for managed payments until these categories are compatible. We will continue to support sellers through the expansion of managed payments.
How will claims, refunds, and returns work?
As a managed payments seller, you only need to work with eBay for support and service on claims, refunds, and returns. You’ll have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform.
eBay will offer buyers the option to submit claims through the eBay Resolution Center for most situations. Buyers can request refunds by canceling an order, making a return or using the eBay Money Back guarantee. They may also choose to directly file disputes with the financial institution.
You will have access to all refund requests via eBay Resolution Center. By centralizing resolutions, you’ll have greater visibility into claims and disputes, and be able to manage them more effectively. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase.
We will deduct expenses resulting from refunds, claims or disputes directly from your pending payouts. If your pending payouts are not sufficient to cover these amounts we will charge your payment method on file (debit or credit card, and/or linked bank account) within 14 days. If you are a managed payments seller, you can find more information about claims, refunds, and returns after you log into the Help Hub.
What bookkeeping software is supported by managed payments?
If you use GoDaddy for bookkeeping, you can sync your managed payments reports with GoDaddy bookkeeping services. If you use QuickBooks Online, Xero, or Sage Business Accounting, you can sync your reports via OneSaas, an integration platform. Learn more about OneSaas, here.
Will I need to update my listings after signing up for managed payments?
No. Once you register, nothing will change until eBay activates your account. When eBay activates your account for managed payments, all of your existing listings* and buyer feedback will be automatically updated and will reflect the different ways buyers can pay. *Any listings that violate our listing policies or are in restricted categories not supported by managed payments will be automatically ended upon activation.
How does this impact my PayPal Working Capital (PPWC) loan?
We want to ensure your transition to managed payments is as smooth as possible. Once your account is enabled for eBay managed payments, you may need to take additional steps to repay your PayPal Working Capital loan.
When eBay manages payments, your sales activity is no longer visible to PayPal. If you’re a PayPal Working Capital customer, that means that even when PayPal is included as a buyer checkout option, PayPal will no longer be able to see your sales or be able to deduct automatic loan repayments from your eBay sales.
PayPal has a number of free and easy solutions to help you manage your PayPal Working Capital loan repayment and can also provide information about other financing options. To ensure your obligations are fulfilled, please visit paypal.com/workingcapital to understand the actions you should take.
Final value fee reductions for watch sales
Sellers who are active in managed payments now pay lower final value fees for items sold in the Watches (260325) category on or after September 9, 2020, regardless of the listing date. Managed payments provides eBay sellers with one place to sell and get paid, and buyers more ways to pay. Please note we charge the final value fee when your item sells, and you don't have to worry about third-party payment processing fees.
Previously the final value fees for managed payments sellers in the Watches category was 12.35% on the total amount of the sale up to $7,500 and 2.35% on the portion of the sale over $7,500.
New final value fees for non-Store and Starter Store sellers
|
Total amount of sale (Entire amount the buyer pays, including any handling charges, the shipping service the buyer selects, sales tax, and any other applicable fees) |
New final value fee + $0.30 per order |
|
Final value fee on the total amount of sale up to $1,000 |
12.35% |
|
Final value fee on the portion of the sale over $1,000 to $7,500 |
6.50% |
|
Final value fee on the portion of the sale over $7,500 |
2.35% |
Previously the final value fees for managed payments sellers who have a Basic Store or above and sell in the Watches category were 11.5% on the total amount of the sale up to $2,500 and 2.35% on the portion of the sale over $2,500.
New final value fees for Basic, Premium, Anchor, and Enterprise Store sellers
|
Total amount of sale (Entire amount the buyer pays, including any handling charges, the shipping service the buyer selects, sales tax, and any other applicable fees) |
New final value fee + $0.30 per order |
|
Final value fee on the total amount of sale up to $1,000 |
11.50% |
|
Final value fee on the portion of the sale over $1,000 to $5,000 |
4.00% |
|
Final value fee on the portion of the sale over $5,000 |
2.35% |
Example: $10,000 watch transaction
The following example transaction features a $10,000 watch sold with free shipping in the Watches (260325) category by a seller who has an Anchor Store subscription and is active in managed payments. Total amount of sale, including 6% sales tax: $10,600.
| Previous final value fees | Final value % | Amount |
| Portion of the total amount of sale up to $2,500 | 11.50% | $287.50 |
| Portion of sale over $2,500 | 2.35% | $190.35 |
| Per order fee | - | $0.30 |
| Total final value fees on a $10,000 watch transaction | $478.15 |
| New final value fees | Final value % | Amount |
| Portion of the total amount of sale up to $1,000 | 11.50% | $115.00 |
| Portion of sale over $1,000 to $5,000 | 4.00% | $160.00 |
| Portion of sale over $5,000 | 2.35% | $131.60 |
| Per order fee | - | $0.30 |
| Total final value fees on a $10,000 watch transaction | $406.90 |
The previous final value fee for a $10,600 watch transaction would be $478.15. With new final value fee savings for sellers in managed payments, the seller only pays $406.90, which is a savings of $71.25.
Final value fee discount for sellers not yet activated in managed payments
Sellers who have registered for managed payments but have not been activated will get a rate discount of 30% off final value fees (FVF) when they sell an item over $2,000 in the Watches (260325) category, regardless of the listing date. The rate discount is effective through March 31, 2021 or until you are activated by eBay in managed payments, whichever comes first. If you register for managed payments after September 9, 2020, the rate discount may take up to 3 days to appear in the “Promotional offers” module in your Seller Hub Overview tab, after which it will take effect. The rate discount will not apply to transactions for sellers who do not meet minimum performance standards.*
See complete terms and conditions.
| Non-Store/ Starter Store |
Basic and Premium Stores |
Anchor and Enterprise Stores |
| 10% with $750 FVF Cap |
9.15% with $350 FVF Cap |
9.15% with $250 FVF Cap |
* Seller is responsible for payments processing fees. Learn more about how final value fees are calculated.
Example: $2,500 watch transaction
The following example transaction features a $2,500 watch sold with free shipping in the Watches (260325) category by a seller who has an Above Standard seller performance rating and a Basic Store subscription, and has registered for, but is not yet active in managed payments.
| Total amount of transaction |
Final value fee rate |
Final value fee |
| $2,500 |
9.15% |
$228.75 |
| 30% Discount |
- $68.63 |
|
| Final value fee after discount: |
$160.12 |
Learn more about lower final value fees for watch transactions.
We’re increasing monthly zero insertion fee listings for most sellers
Free listings promotions that we announced in spring 2020 were enthusiastically received by eBay sellers and proved to be a powerful and effective selling tool in the challenging COVID-19 environment. To help you keep the positive momentum going, we’re increasing the number of monthly zero insertion fee listings we provide to most eBay sellers. The number of monthly zero insertion fee listings you receive is determined by your eBay Store subscription level. If you have been invited and signed up for managed payments you’ll receive additional monthly zero insertion fee listings in select categories.