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Business Equipment Purchase Protection

eBay Business helps protect buyers against fraud and misrepresentation of items purchased through our Business Equipment Purchase Protection program.

How your purchase is protected

For items purchased on or after September 1, 2016, your capital equipment purchase is protected for up to $100,000 or the equipment purchase price, whichever is lower. For items purchased prior to September 1, 2016, your capital equipment purchase is protected for up to $50,000 or the equipment purchase price, whichever is lower. This program is free on all eligible capital equipment transactions completed on the eBay Business site with a final price of at least $1,000.

Quick answers about the purchase protection

Question Answer

What does the program cover?

The program covers purchases of capital equipment against deliberate misrepresentation or fraud on the part of the seller. For example, you're covered if:

  • You pay for an item but don't receive it

  • You receive an item that has undisclosed damage, and the item was described as being less than 10 years old.

  • You receive an item that differs in type, make, or model from what was described in the listing.

Learn more about what's covered.

Additional eligibility requirements apply.

Which items are eligible?

To be eligible, an item must be purchased on eBay Business in one of the following capital equipment categories:

  • Healthcare, Lab & Life Science > Imaging & Aesthetics Equipment

  • Heavy Equipment (includes all subcategories)

  • Printing & Graphic Arts > Commercial Printing Presses

  • Restaurant & Catering > Concession Trailers & Carts > Concession Trailers

How long do I have to submit a claim?

As soon as you notice a problem, contact the seller. Direct communication often resolves issues.

  • If you and the seller are unable to come to an agreement, you can file a claim.

  • You have 3 days from your receipt of the item to either contact the seller in writing or file your Business Equipment Purchase Protection claim.  Your claim must be filed within 45 days of the listing end date.

  • Claims that involve undisclosed liens on the item or a stolen item can be filed up to 6 months from the end of the listing.

Who provides the coverage?

Claims filed with the Business Equipment Purchase Program are investigated and handled by a third-party claims adjuster. This third-party provider has been in business since 1953, pioneering unique insurance programs specifically for the auction industry.

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