When I buy something new I research everything to the nth degree. This machine was no exception. I considered laptops from Dell and HP as well. Almost bought the one from HP. But, I really wanted a touchscreen and stylus; I find them to be really useful. As with most laptops in this price range, you have to be prepared to make concessions. There is no Optane memory but, with the NVME hard drive, that really isn't an issue. This machine is really fast, even with the slow base processor speed. If you haven't bought a computer in a few years you will be amazed at how far things have come. This thing boots up in less than 5 seconds! And it contains tech usually reserved for higher end models like a fingerprint sensor and a thunderbolt port. Then, there is the price. I have always been a fan of factory refurbished products for this reason and have never had any issues. Plus, the 2 year warranty makes me feel good about taking a chance-most refurbished products have a 30 or 90 warranty. You get a lot of bang for your buck here. A $650 machine for $499 and then I got 15% off on top of that. It was a steal. If you are on the fence and need a computer for work or home and don't do anything like play games or edit videos, take a chance, you won't be disappointed. Read full review
Verified purchase: Yes | Condition: Refurbished
The product had me happy for the first few minutes. Then I realized the screen was moving way too much with little effort. Just by standing up it would Flip almost over to tablet mode. Then the left click Started to stick. And now I am not able to Sign in using the fingerprint scanner. I contacted acer about these issues and just asked for it to be repaired or replaced I recieved a reply a couple of times asking questions I already given the answer to as well as photo proof. Then was told they would take it in for repair. That was the last I heard from anyone. Maybe if I had purchased it new I would be satisfied but this refurbish was a huge fail. Two thumbs down acer!!
Verified purchase: Yes | Condition: Refurbished
Overall I am generally very happy with this product. - The processing speed is very good for the $ spent, the computer boots up very quickly and I often play games, watch videos/movies online and the computer has been able to handle that perfectly. - The touchscreen is very good, I am very happy with that. - The battery life is not terrible, but I have not been able to operate the computer for anywhere close to the 9 hours even when only surfing the internet & not playing games or watching movies. The battery seems to drain when I close the computer so I have just resorted to powering down the laptop instead of putting it to sleep. - As this was a refurninshed laptop, I was very happy with the condition with only one exception. There are no scratches, dents or any other blemishs when looking at the computer (looks brand new). However the mouse pad does not function perfectly. This is only a minor annoyance and the other benefits outweigh this one defect. Read full review
Verified purchase: Yes | Condition: Refurbished
The computer is great, moves fast, great with wifi connection, can run multiple programs at once with no problem, beautiful screen, pen accessory is amazing and is extremely easy to use. Only problem is the screen is malfunctioning on occasion. I'm definitely returning it. However if it wasn't for that issue I'd definitely would be keeping it. I plan to get another asap.
Verified purchase: Yes | Condition: Refurbished
The computer does far more than what I know to do. It was easy to set up, with good step by step verbal instructions. I do wish that there were some printed instructions, a manual with the computer so I could expand my ability to use the many options of this computer. Initially I thought it didn't have a battery included. When I called the SUPPORT # I was told about the hidden compartment at the bottom of the box. Support is very helpful.
Verified purchase: Yes | Condition: Refurbished
excellent all in one laptop great price and good speed best thing is this is about the only one with build in pen slot for stylus screen is actually pretty nice and bright as well
Verified purchase: Yes | Condition: Refurbished
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