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Business seller information
3 London Road
Return policy details
In accordance with the Consumer Protection (Distance Selling) Regulations 2000 you are entitled to cancel an order and receive a full refund, including the costs of postage, for any items you order, up until 7 working days after the day you receive the item from us. This applies even if you just change your mind and no longer want an item. The refund will include any postage costs you were charged for. However you must notify us in writing of your intention to cancel the order and you must return the item to us by recorded delivery at your expense, or request that we collect the item from you. If we do collect the item, you agree to be available at the time we can make the collection and to cover our direct costs in doing so (our standard courier collection fees applicable at the time). The courier collection cost will be deducted from the refund you are due. It is your duty to take all reasonable care of any returned items and their packaging up until the time we receive them back from you. Any damage will result in us being unable to refund part or all of the money you have paid. Do note that you cannot return perishable items for a refund. This particularly includes any drugs which we send out in cold packs, such as insulin or vaccines. Additionally you cannot return items which you have started to use. To receive a refund you must notify us in writing within the 7 working day period starting the day after you received the order. The 7 working day limit to request a refund does not apply to any item which is faulty, unfit for purpose, or not as described at the time you placed the order. For all items returned after the 7 day period, you are asked to provide a written explanation of the reason for the return. Returned items in this circumstance may or may not be due a full refund, depending on the circumstances. (For example if you used an item for a while before it broke, you may have to bear some of the cost for the period of time you were able to use it.)