This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Program terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Program terms and conditions- opens in a new window or tab
Melody Jane wants you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.
Our Returns Address is:
Melody Jane Dolls Houses
Please read this policy completely before returning an item.
If you paid by PayPal please use the eBay returns flow to return an item. You will find full details at http://pages.ebay.co.uk/help/buy/return-item.html
Please include a note with your return with your name and eBay user ID.
Your Right to Cancel
• You must advise us your intent to cancel within 14 days of the date of delivery via the \\\\\\\\\\\\\\\'Ask Seller a Question\\\\\\\\\\\\\\\' link on the item listing.
• We will reply within 1 working day via the eBay messaging system to advise the returns process and address. Please do not return the item until you have heard from us.
• Returned items must be complete in unused condition and in the original packaging undamaged.
• A full refund of the goods will be made by the original payment method within 30 days.
• You are responsible for return shipping costs and insurance.
o You must advise us that you are returning your order as soon as it develops a fault via the \\\\\\\\\\\\\\\'Ask Seller a Question\\\\\\\\\\\\\\\' link on the item listing
o If the fault has been reported within 14 days of receipt at our discretion we may arrange to replace the item. Where an item is returned after 14 days for any reason we will not refund the cost of return postage.
o All replacements are subject to stock availability at the time of processing.
If you have received an incorrect product please accept our sincere apologies and let us know asap via the \\\\\\\\\\\\\\\'Ask Seller a Question\\\\\\\\\\\\\\\' link on the item listing.
We will arrange to send a replacement as soon as possible. Please describe the product you have received so that we can correct our stock holdings and avoid another buyer being disappointed.
Item Not Received
Please be aware that we do not offer refunds for items not received unless we are out of stock of that item.
Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office.
Please ensure that you include details of your user ID and name.