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Measuring for Results : The Dimensions of Public Library Effectiveness by Joseph R. Matthews (2003, Trade Paperback)
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Number of Pages: 240. Weight: 0.9 lbs. Publication Date: 2003-11-30.
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About this product
Product Identifiers
PublisherBloomsbury Publishing USA
ISBN-101591581001
ISBN-139781591581000
eBay Product ID (ePID)30264361
Product Key Features
Number of Pages256 Pages
Publication NameMeasuring for Results : the Dimensions of Public Library Effectiveness
LanguageEnglish
SubjectLibrary & Information Science / General, Management
Publication Year2003
TypeTextbook
AuthorJoseph R. Matthews
Subject AreaLanguage Arts & Disciplines, Business & Economics
FormatTrade Paperback
Dimensions
Item Height0.5 in
Item Weight12.8 Oz
Item Length9.2 in
Item Width6.1 in
Additional Product Features
Intended AudienceScholarly & Professional
LCCN2003-060764
Reviews"[A] useful, succinct, at times insightful, overview of the appoaches that have been taken to assess the value of public libraries; and while doing so emphasizes the importance of establishing a culture of assessment. It is recommended reading for public librarians, and I will be adding it to the readings for my course on the measurement and evaluation of library resources and services."- Library & Information Science Research, "[A] useful, succinct, at times insightful, overview of the appoaches that have been taken to assess the value of public libraries; and while doing so emphasizes the importance of establishing a culture of assessment. It is recommended reading for public librarians, and I will be adding it to the readings for my course on the measurement and evaluation of library resources and services." Library & Information Science Research, "[A] useful overview of the approaches for evaluating the effectiveness of public libraries....The book is useful for indentifying measures and indicators, clarifying approaches to evaluation, and indicating how library measures can be used to make a case for the social and economic value of public libraries." The Library Quarterly, "[A]ddresses how to demonstrate effectiveness from the perspective of the user, assesses the importance of well-crafted mission statements and stategic plans, and discusses measures of economic and social benefits produced by the library." American Libaries, "Matthews offers a candid illustration of some of the problems that face the library service in assessing performance currently, including the bureaucracy of its staff, and the problems associated with a laissez-faire approach to assessment which is rife in government assessment policy to various degrees all around the world today."- Performance Measurement & Metrics Journal, "[A]n excellent introduction to the many and varied methods of measuring social and economic impacts of public services on individual users and on communities....Public library managers will find this work to be a useful tool."- Library Journal, "Joseph Matthews leaves no question in his reader's mind that meaningful measures of a library's successes and shortcomings are essential. ...This guide will help a librarian to develop an assessment and planning tool capable of illustrating a library's value for its stakeholders, indicating future trends, and suggesting appropriate planning goals."- Technical Services Quarterly, "[A]n excellent introduction to the many and varied methods of measuring social and economic impacts of public services on individual users and on communities....Public library managers will find this work to be a useful tool." Library Journal, "Matthews offers a candid illustration of some of the problems that face the library service in assessing performance currently, including the bureaucracy of its staff, and the problems associated with a laissez-faire approach to assessment which is rife in government assessment policy to various degrees all around the world today." Performance Measurement & Metrics Journal, "Joseph Matthews leaves no question in his reader's mind that meaningful measures of a library's successes and shortcomings are essential. ...This guide will help a librarian to develop an assessment and planning tool capable of illustrating a library's value for its stakeholders, indicating future trends, and suggesting appropriate planning goals." Technical Services Quarterly, "[A]ddresses how to demonstrate effectiveness from the perspective of the user, assesses the importance of well-crafted mission statements and stategic plans, and discusses measures of economic and social benefits produced by the library."- American Libaries, "[A] useful overview of the approaches for evaluating the effectiveness of public libraries....The book is useful for indentifying measures and indicators, clarifying approaches to evaluation, and indicating how library measures can be used to make a case for the social and economic value of public libraries."- The Library Quarterly
Dewey Edition22
Number of Volumes1 vol.
IllustratedYes
Dewey Decimal027.6
Table Of ContentIntroduction Grail of Goodness Mission, Values, Vision, and Strategy Public Library Users Input, Process, and Output Measures Social Benefits Economic Benefits Putting It All Together Communicating Value Appendix A: Input Measures, Process Measures, Outcome Measures, and Satisfaction-Based Outcome Measures Appendix B: Toolbox Performance Measures and Indicators Appendix C: List of Quality-Oriented Performance Indicators Index
SynopsisMatthews reviews approaches to assessing the public library's and suggests methods for communicating with library funding decision makers., Librarians have historically relied on the perceived value or goodness of the public library as a means to garner financial support. Yet it is now becoming apparent that public libraries must demonstrate, using an acceptable methodology, the economic value of the library and its services. A compendium of valuable information about the research and literature surrounding this issue of demonstration, this book reviews the various approaches that have been used in assessing the public library's value. Matthews suggests methods for a library to develop better means of communicating with their funding decision-makers and other stakeholders. By analyzing input, process, and output measures, and combining these with measures of the economic and social benefits produced by the library, he offers a portfolio of approaches that enable today's librarian to both measure effectiveness and to communicate its value to its stakeholders--the communities it serves.
LC Classification NumberZ678.85.M38 2003
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