Returns & Refunds:
• If you are not satisfied with the product, a refund is allowed as long as you inform us within 7 days of product arrival.
• Send the product back in an unused condition.
• If an item is returned because it is no longer wanted a refund will be issued subject to the reduction of postage & re-stocking fee of 25%
• Please note you are responsible for return postage cost in any instance
• Exchange or replacement is allowed as long as you inform us within 14 days of product arrival.
• You have to send the product back in an unused condition.
• If the exchange is due to the wrong item being purchased, buyer will be liable to cover the postage and packaging fees for shipment of the new item. There may be a surcharge if replacement is more expensive then the items purchased.
• We do have quality checks before an item is sent to you, but sometimes manufacturing faults do occur, if so it has to be reported within 14 days and it shall be exchanged / replaced free of charge.
• Please make sure the fault relates to a manufacturing fault and not fault occurred due to daily usage or carelessness.
• The faulty item must be returned back to us before we can post you a replacement.
Sending Items - Process:
• Please include eBay ID, full name and address details with your return along with the reason for return of item.
• Please ensure you obtain Proof of Delivery certificate from Post Office, otherwise if an item does not reach us we will not be able to offer you a refund.
• We will refund once we receive the item and not before.
• Majority of our items are FREE postage, sent with Royal Mail 2nd Class (No Tracking).
• For Guaranteed delivery PLEASE choose the Recorded Delivery option for total Piece of mind at a few pence more. On rare occasions Royal Mail can misplace/lose your item. Check our Recorded Delivery prices,
• For Overseas guaranteed delivery please choose the Royal Mail Signed-For option as then we can provide tracking number, and easy for your customs and postal services to get the items to you Any other postage methods you choose will mean we are not responsible for any loss that may occur, this is contractual at the time you select payment & postage on the eBay Cart.