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Aqua Koi & Aquatics
UNIT 1, 29-31 DAWKINS ROAD
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Return policy details
Aqua Koi & Aquatics Warranties & Returns Policy
All goods are covered by a 12 month manufactures warranty (unless otherwise stated). In the unlikely event of your goods being delivered faulty, DOA (Dead on arrival) or damaged, you must contact us within 2 days of the date of delivery via email in order for us to arrange a replacement or provide a refund. After 14 days, should the goods become faulty you will need to contact a local authorised repair centre or the manufacturer of the product. Please note that although your warranty covers both parts and labour it does not cover delivery and collection costs of the goods to and from the repairer and some service centres may charge for this. Any charge must be paid by you, the customer, directly to the service agent if applicable.
If the Goods are returned to the warehouse at anytime we will only refund if they are un repairable and a replacement model is no longer manufactured.
All returns must be returned in the original box & With all associated accessories & manual etc with no exceptions!
If you have bought the goods in error or have purely changed your mind we have followed the distance selling regulations Act of 2000.
You are required to send a notice of cancellation in writing including fax or e-mail & Return the goods (at your cost) within 7 days of receiving the items, you must state your invoice number, item number and reason for cancellation of the goods. A telephone call is not enough to constitute cancellation. You are fully responsible for returning the item; a refund will be given less the delivery cost & a re-stocking cost of 25% providing the following* criteria* are met: -
If you are not in possession of your invoice, no returns or warranty will be carried out. (This applies to all orders without exception (EBay invoices are fine))
*Goods must be re-packaged as received (e.g. if you have opened the box to examine the product it must have been done so without damaging the box or product in any way) all components and accessories must be returned.
*If the product has been used or returned without packaging it will be counted as second hand goods & an admin fee will charged @ 50% of the original.
*We will not except returns on media, used filters, opened food or pipework.
We recommend that if you are experiencing problems with your purchase that you check out the instruction manual. Experience tells us that in many cases checking there can often solve what seems like a fault quickly and easily.
Should your item arrive late or damaged caused by the courier service, it is your responsibility to contact the couriers for compensation or insurance we only act on your behalf sending the goods and the contract is between you and them as per the ebay policy on postage.
These terms & conditions do not affect your statutory rights.