Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right
US $55.34
Condition:
Brand New
A new, unread, unused book in perfect condition with no missing or damaged pages. See the seller’s listing for full details.
- Buy It NowFailure to Communicate: How Conversations Go Wrong and What You Can Do to Right
Oops! Looks like we're having trouble connecting to our server.
Refresh your browser window to try again.
Shipping:
Free Standard Shipping.
Located in: Sparks, Nevada, United States
Delivery:
Estimated between Sat, May 17 and Thu, May 22 to 20147
Returns:
30 days returns. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
Payments:
Special financing available. See terms and apply now- for PayPal Credit, opens in a new window or tab
Earn up to 5x points when you use your eBay Mastercard®. Learn moreabout earning points with eBay Mastercard
Shop with confidence
Seller assumes all responsibility for this listing.
eBay item number:286214021950
Item specifics
- Condition
- Book Title
- Failure to Communicate: How Conversations Go Wrong and What You C
- Publication Date
- 2010-05-04
- Pages
- 256
- ISBN
- 9781422137499
- Subject Area
- Language Arts & Disciplines, Business & Economics
- Publication Name
- Failure to Communicate : How Conversations Go Wrong and What You Can Do to Right Them
- Publisher
- Harvard Business Review Press
- Item Length
- 8.2 in
- Subject
- Business Communication / General, Communication Studies
- Publication Year
- 2010
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.8 in
- Item Weight
- 9 Oz
- Item Width
- 5.5 in
- Number of Pages
- 256 Pages
About this product
Product Identifiers
Publisher
Harvard Business Review Press
ISBN-10
142213749X
ISBN-13
9781422137499
eBay Product ID (ePID)
19038810552
Product Key Features
Number of Pages
256 Pages
Publication Name
Failure to Communicate : How Conversations Go Wrong and What You Can Do to Right Them
Language
English
Publication Year
2010
Subject
Business Communication / General, Communication Studies
Type
Textbook
Subject Area
Language Arts & Disciplines, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.8 in
Item Weight
9 Oz
Item Length
8.2 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
Dewey Edition
22
Dewey Decimal
650.1/3
Table Of Content
Failure to Communicate: Table of Contents Chapter 1 Introduction: when conversations go wrong Chapter 2 Anatomy of hard talks Chapter 3 What's wrong with what we do Chapter 4 Rethinking what we do: finding balance Chapter 5 Acting unilaterally Chapter 6 Conversational warfare and the combat mentality Chapter 7 Out of combat: changing the game Chapter 8 Caught up in emotions Chapter 9 Out of emotion's grip: increasing skill Chapter 10 Working blind in 'the breakdown gap'
Synopsis
Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: · Why we turn to ineffective tactics when the heat is on · How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in · Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged · Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions · How to get through the hardest conversations with your reputation and relationships intact Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations., Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: - Why we turn to ineffective tactics when the heat is on - How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in - Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged - Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions - How to get through the hardest conversations with your reputation and relationships intact Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.
LC Classification Number
HF5718
Item description from the seller
Seller feedback (503,736)
- a***e- Feedback left by buyer.Past monthVerified purchaseProfessional Seller; Wide Inventory Selection; Competitive Prices; Great Communication; FAST Ship; Item Safely & Well-Packaged; Item Accurately Described in Listing; Item of High Quality and in Mint Condition; Appearance of Item is Great! Highly Recommended; Hope to Do Business with Again! Thank You Very Much!
- m***u (855)- Feedback left by buyer.Past 6 monthsVerified purchaseAbsolutely delightful seller! As pictured and described, fast shipping, and great communication! Excellent packaging and a phenomenal value! This seller is an extremely valuable asset to the eBay community! A++++! ✨🥇✨
- a***a (346)- Feedback left by buyer.Past 6 monthsVerified purchaseThis hardback book is of the highest quality, has a fine appearance , arrived in perfect condition, and is an excellent value. On what I was not asked about this time, communicating with the seller would have required using email outside of the eBay system, because they do not accept eBay messages, the book was well packed in a purpose-designed cardboard box, the shipping was faster than I expected for the bound media rate, and the book was exactly as described and pictured.Tameshigiri - The History and Development of Japanese Sword Testing by Sesko (#282906424466)
More to explore :
- You Magazines,
- Classical Conversations,
- Nonfiction Do-It-Yourself Fiction & Books,
- Do-It-Yourself Audiobooks in Portuguese,
- Do-It-Yourself Audiobooks in Arabic,
- Do-It-Yourself Audio CDs Plays,
- Do-It-Yourself Cassette Audiobooks in Spanish,
- Do-It-Yourself CD Audiobooks in German,
- Do-It-Yourself MP3 CDs Plays,
- Nonfiction Do-It-Yourself Hardcover Books
Seller feedback (503,736)
- a***e- Feedback left by buyer.Past monthVerified purchaseProfessional Seller; Wide Inventory Selection; Competitive Prices; Great Communication; FAST Ship; Item Safely & Well-Packaged; Item Accurately Described in Listing; Item of High Quality and in Mint Condition; Appearance of Item is Great! Highly Recommended; Hope to Do Business with Again! Thank You Very Much!
- m***u (855)- Feedback left by buyer.Past 6 monthsVerified purchaseAbsolutely delightful seller! As pictured and described, fast shipping, and great communication! Excellent packaging and a phenomenal value! This seller is an extremely valuable asset to the eBay community! A++++! ✨🥇✨
- a***a (346)- Feedback left by buyer.Past 6 monthsVerified purchaseThis hardback book is of the highest quality, has a fine appearance , arrived in perfect condition, and is an excellent value. On what I was not asked about this time, communicating with the seller would have required using email outside of the eBay system, because they do not accept eBay messages, the book was well packed in a purpose-designed cardboard box, the shipping was faster than I expected for the bound media rate, and the book was exactly as described and pictured.Tameshigiri - The History and Development of Japanese Sword Testing by Sesko (#282906424466)