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Clients First : The Two Word Miracle by Joseph Callaway and JoAnn Callaway (2012, Hardcover)

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About this product

Product Identifiers

PublisherWiley & Sons, Incorporated, John

ISBN-10111841277X

ISBN-139781118412770

eBay Product ID (ePID)3038682742

Product Key Features

Book TitleClients First : the Two Word Miracle

Number of Pages240 Pages

LanguageEnglish

TopicCustomer Relations, Personal Success, Real Estate / General, Real Estate / Buying & Selling Homes

Publication Year2012

GenreBusiness & Economics

AuthorJoseph Callaway, Joann Callaway

FormatHardcover

Dimensions

Item Height1.2 in

Item Weight17.6 Oz

Item Length9.1 in

Item Width6.4 in

Additional Product Features

Intended AudienceTrade

LCCN2012-015374

Dewey Edition23

Dewey Decimal658.8/12

Table Of ContentAcknowledgments ix Introduction xi I The Search for Clients First 1 1 Mustang Library 3 2 Road Trip 7 3 Harper's Restaurant 13 4 A Dark and Stormy Night 19 5 The Morning After 25 6 The Three Keys 31 7 The First Key 37 8 The Second Key 45 9 The Third Key 53 10 A Rare Thing Indeed 59 11 Giving Up 65 12 Timeless 71 13 Synergy of the Three Keys 77 14 And the First Runner-Up Is . . . 83 II Clients First Makes All the Difference 89 15 "Show Me," Said the Missourian 91 16 Team First 95 17 In Their Own Words 103 18 Trial by Fire 113 19 The Institutional Client 119 20 The Distressed Client 127 21 Why Number One? 133 22 Going Forward 139 III How to Put Your Clients First 143 23 The Path to Clients First 145 24 Step 1: Make the Commitment 149 25 Step 2: Speak the Commitment 153 26 Step 3: Keep the Commitment 157 27 Step 4: Get Yourself Out of the Way 161 28 Step 5: Set the Monkey Down 167 29 Step 6: Put Your Faith in Others 173 30 Step 7: Trust the Truth 181 31 Step 8: Let the Work Be the Reward 187 32 Step 9: Learn to Like People 193 33 Step 10: Turn It Around 197 34 Step 11: Give to Get 203 35 Destination Clients First 207 36 A Clients First World 211 Index 219

SynopsisHow honesty, competency, and caring will make you rich Throw out the sales manual. Get off the motivation elevator. Clients First is a two word miracle that can change your life. This book outlines a powerful path to riches that authors Joseph and JoAnn Callaway used to sell a billion dollars in real estate in just ten years--a feat never before achieved. Here, they explain the three keys to putting your clients first that helped them create one of the most successful realty firms in the U.S. Each of the three keys is important and can stand on its own. However, the success you can achieve when following the Clients First program can only be reached when all three keys are used in coordination. Explains how honesty ensures a strong client relationship Details the ways in which competency pervades all aspects of a client's perception of you Shows how being a caring individual can win over a client on a personal level Unlock your potential by putting these to use in your life and your business., How honesty, competency, and caring will make you rich Throw out the sales manual. Get off the motivation elevator. Clients First is a two word miracle that can change your life., Praise for Clients First "This book really hits home with me. I've always said that legendary customer service shouldn't be rocket science. If you treat your clients well, they will become raving fans. They'll come back again and again, sing your praises to their friends, and your sales will multiply. Joseph and JoAnn Callaway get it and their Clients First philosophy is the reason for their fabulous success. Read Clients First, learn from 'Those Callaways,' and watch your business grow." KEN BLANCHARD , coauthor of The One Minute Manager and Great Leaders Grow "JoAnn and Joseph have put together practical and powerful realworld information that's going to help you think about your business, your customers, and your life differently. I'd recommend this book to anybody who wants to build a great business and great relationships and live a great life." BRIAN BUFFINI , author of Work by Referral, Live the Good Life! ; Chairman and founder of Buffini && Company, leading training and coaching company in North America "Albert Einstein once said, 'It is high time that the ideal of success should be replaced by the ideal of service.' In Clients First, JoAnn and Joseph Callaway demonstrate how living the ideal of service has not only created the great success in their lives . . . but share how you can apply it to create success in your own life. Along the way, you will be entranced by their love story for each other as well as their clients." SHARON LECHTER , coauthor of Rich Dad, Poor Dad; Three Feet from Gold ; and Outwitting the Devil "This wonderful book gives you proven, stepbystep processes to build wonderful client relationships, keep them coming back, and give you an endless chain of good referrals" BRIAN TRACY , author of The Power of Self Confidence

LC Classification NumberHF5415.5.C355 2012