Conversation Transformation
US $6.49
Condition:
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See the seller’s listing for full details and description of any imperfections.
- Buy It NowConversation Transformation: Recognize and Overcome the 6 Most Destructive Comm
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Located in: Columbia, Missouri, United States
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Estimated between Fri, May 2 and Wed, May 7 to 20147
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eBay item number:204836724005
Item specifics
- Condition
- Book Title
- Conversation Transformation: Recognize and Overcome the 6 Most De
- ISBN
- 9780071769969
- Subject Area
- Language Arts & Disciplines, Business & Economics
- Publication Name
- Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns
- Publisher
- Mcgraw-Hill Education
- Item Length
- 9 in
- Subject
- Training, Business Communication / Meetings & Presentations, Communication Studies
- Publication Year
- 2012
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.6 in
- Item Weight
- 11.7 Oz
- Item Width
- 6 in
- Number of Pages
- 256 Pages
About this product
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
007176996X
ISBN-13
9780071769969
eBay Product ID (ePID)
22038258818
Product Key Features
Number of Pages
256 Pages
Publication Name
Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns
Language
English
Subject
Training, Business Communication / Meetings & Presentations, Communication Studies
Publication Year
2012
Type
Textbook
Subject Area
Language Arts & Disciplines, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.6 in
Item Weight
11.7 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
2011-044772
Illustrated
Yes
Table Of Content
Note to the Reader 1 Can This Conversation Be Saved? 2 Teaching an Old Brain New Tricks 3 Polite Fights 4 Clairvoyant Readings 5 Catastrophe Forecasts 6 Question Traps 7 Gripe Cycles 8 Blame Games 9 SAVI Afterword Acknowledgments Notes Index
Synopsis
One of the New York Post 's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS Learn to recognize an ineffective communication pattern the instant it occurs ACTION Use specific new strategies to turn the conversation in a better direction PRACTICE Engage in repeated, structured practice to turn those actions into new habits Praise for Conversation Transformation : "Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions." --SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations "An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life." --SENATOR JOHN F. KERRY "Practical, inspiring, and powerful. You will never look at your conversations the same way again." --SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand, One of the New York Post 's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS Learn to recognize an ineffective communication pattern the instant it occurs ACTION Use specific new strategies to turn the conversation in a better direction PRACTICE Engage in repeated, structured practice to turn those actions into new habits Praise for Conversation Transformation "Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions." --SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations "An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life." --SENATOR JOHN F. KERRY "Practical, inspiring, and powerful. You will never look at your conversations the same way again." --SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand
LC Classification Number
P95.45.B45 2012
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- r***r (1)- Feedback left by buyer.Past 6 monthsVerified purchaseArrived sooner than predicted, packaged well and in decent condition. The cover and back cover are pretty beat up, but the inside is undamaged. Description was not totally accurate (for example, the page count was different--but it doesn't appear that any pages are missing), but for the price point, it can't be beat. I would definitely buy from this seller again.The Paralegal Professional (4th Edition) by Goldman, Thomas F. (#196447639550)
- y***w (815)- Feedback left by buyer.Past 6 monthsVerified purchaseBook arrived quickly from seller. Item was in condition as described by seller. Packaged so book was protected. Great value for money. Delighted with purchase. Would buy from seller again.
- b***m (517)- Feedback left by buyer.Past 6 monthsVerified purchaseGreat seller. Fast shipping and pleasant communication. The book arrived as described and in great condition. Awesome value for this textbook!Employment Discrimination Law, Cases and Materials on Equality in the Workplace (#326296479264)
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Seller feedback (43,809)
- r***r (1)- Feedback left by buyer.Past 6 monthsVerified purchaseArrived sooner than predicted, packaged well and in decent condition. The cover and back cover are pretty beat up, but the inside is undamaged. Description was not totally accurate (for example, the page count was different--but it doesn't appear that any pages are missing), but for the price point, it can't be beat. I would definitely buy from this seller again.The Paralegal Professional (4th Edition) by Goldman, Thomas F. (#196447639550)
- y***w (815)- Feedback left by buyer.Past 6 monthsVerified purchaseBook arrived quickly from seller. Item was in condition as described by seller. Packaged so book was protected. Great value for money. Delighted with purchase. Would buy from seller again.
- b***m (517)- Feedback left by buyer.Past 6 monthsVerified purchaseGreat seller. Fast shipping and pleasant communication. The book arrived as described and in great condition. Awesome value for this textbook!Employment Discrimination Law, Cases and Materials on Equality in the Workplace (#326296479264)