eBay item number:
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Business seller information
Material Girl Limited
110 Hollingreave Road
Return policy details
- If you wish to arrange a return please email us on email@example.com to obtain a unique returns authorisation number.
- Returns must include the original item/s undamaged, in it’s original packaging with original tags where applicable. Providing the item has simply been tried on, if for any reason you are unhappy with the fitment you can return it and receive a refund of the amount you paid minus the postage cost of sending the item/s to you. We advise that all items are sent back recorded delivery so the item can be tracked from both sides.
- For faulty items- Please check your goods immediately on receipt. Any damaged items must be notified to Material Girl Ltd by email within 24 hours. You will be given a returns number.
- Under our 7 day money back guarantee, if you are not happy with your goods we will provide you with a full refund minus the postage cost providing the goods are returned within 7 days in the condition sent by Royal Mail Recorded Delivery.
- Worn items cannot be returned due to hygiene reasons. The buyer is responsible for delivery costs incurred when returning products to us.
- All goods must be returned by recorded delivery, return postage will be at the buyers own expense unless the item has been damaged in transit.
- We will then either refund or exchange your item, depending on what you have requested.
- UK customers: If you have not received your item after 15 days of your purchase please contact us and we will endeavour to investigate. Royal Mail will not stipulate a parcel lost until 15 working days has elapsed.
- International customers: Royal Mail will only investigate after 28 days has elapsed. Therefore, please allow some time before contacting us regarding lost items.
If you have any further questions regarding our returns policy please email us at firstname.lastname@example.org