2 min article

Cell phone (wireless) service contracts policy

To ensure our members receive great service, only authorized resellers can list cell phone service contracts on eBay.

When you offer cell phone service contracts, your listings need to clearly state what regions, states, or ZIP codes are serviced by the plan, as well as any restrictions.

Frequently Asked Questions

 

What special requirements do I need to follow when listing cell phone contracts?

If you’re an authorized reseller offering cell phone service contracts, you must include the following text in your listings.

"As an authorized reseller of cell phone services, I will provide a full refund within 10 days to any buyer that does not qualify for our service. This may occur if the buyer is located outside the area to which I am authorized to resell, or if the buyer is rejected for other reasons, such as not meeting our credit requirements. To fully understand our coverage area and policy, please carefully read the terms and conditions in the listing."

You’ll find a full list of requirements in our full policy below.

If I have trouble with my contract, can eBay help?

eBay isn't party to these types of contracts, so we don't review them, adjudicate, or take sides in any disputes. If you have an issue with your contract, you should contact the seller directly. Read our Contracts policy for more information.

Read our full policy

Cell phone (wireless) service contracts policy overview

You can list cell phone service contracts on eBay either by themselves or bundled with a phone.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges, and suspension of your account.

What are the guidelines?

Restricted Restricted

If you sell a service contract or a phone bundled with a required service contract, you need to:

  • Be an authorized reseller of cell phone services
  • Offer a full refund within 10 days of payment to any buyer who is rejected for a service contract
  • Clearly state in your listings what regions, states, or ZIP codes of the country are serviced by the plan, and any restrictions buyers may encounter
  • Include the following text in all service contract and bundled listings:

"As an authorized reseller of cell phone services, I will provide a full refund within 10 days to any buyer that does not qualify for our service. This may occur if the buyer is located outside the area to which I am authorized to resell, or if the buyer is rejected for other reasons, such as not meeting our credit requirements. To fully understand our coverage area and policy, please carefully read the terms and conditions in the listing."

We recommend copying and pasting this text directly into your listing. Be sure to use the same font size as the rest of your description.

Why does eBay have this policy?

This policy helps protect buyers from purchasing a service plan that won't work in their area or from purchasing a plan where they don't meet the qualifications.

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