1 min overview

Resolving issues with sellers

If you're having an issue with an eBay seller, try contacting them directly to resolve your problem. If you can't work things out, we're always here to step in and help.

Usually your purchases on eBay will go smoothly, but occasionally a problem might come up with your order, or with your seller. We've put together a list of all of our most helpful articles for dealing with any issues you might run into.

Contacting a seller

There are different ways to contact a seller, depending on whether or not you've bought an item from them or not. If you've had an issue with an order, talking with the seller is usually a good way to resolve it.

Appealing an unpaid item

Once you've bought an item, it's important to pay as quickly as possible – you'll need to pay within 2 days of winning the auction or buying the item. If you don't pay within that time, the seller may open an unpaid item case against you. If a seller opens an unpaid item case against you, find out when and how you can appeal it.

Handling feedback disputes with sellers

If something didn't go as smoothly as expected with a transaction, you may choose to leave a negative rating or comment for a seller. However, if the seller doesn't believe the feedback was fair, they have the option of disputing it.

Reporting an item or issue with a seller

Our top priority is making sure eBay is a safe marketplace for buyers and sellers. If you think that a seller is violating one of our policies, you can let us know and we’ll look into it.

Avoiding seller fraud

Any attempt by a seller to misrepresent themselves or the products they’re selling is seller fraud. Find out what you should look out for and how to let us know if you've spotted something suspicious.

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