1 min article

Tracking your item

You can follow your package online all the way to your shipping address when the seller uploads tracking information.

Deliveries may be delayed due to COVID-19. We recommend waiting a few days after the expected delivery date before contacting the seller to let them know that your item hasn’t arrived yet.

You'll find more information on other supports we’ve put in place for buyers in our article on Additional supports during COVID-19 for buyers and sellers.

 

Once the seller ships your item, you can keep track of its progress on its way to you.

Track your order

If your seller is using a tracked shipping service, you’ll be able to view carrier information as well as your order’s current location. If your item isn’t sent with tracking, you’ll be able to see the expected delivery date for your package.

Track your item

You can also check your order’s delivery status in your Purchase history - opens in new window or tab. If the seller is using a tracked service, you’ll see the item’s tracking number as a link next to the item.

Tip
If the seller is using a tracked service but you can’t see a tracking number, they may need to upload the tracking information. You can contact the seller to ask them to add tracking.

Track a guest order

To track items you bought as a guest, you’ll need the order confirmation we sent to the email address you entered at checkout.

  1. Find your eBay guest order confirmation email. The subject line starts with “Order Confirmed”.
  2. Select View order details.
  3. Select Show shipping details.

You’ll see a delivery status bar with a delivery company, tracking number, and the item’s current location. If you don’t see the tracking information you can select Contact seller on the Order Details page and ask the seller if they will upload the tracking number.

If you can’t find your guest order confirmation email, select the button below and we’ll send you a link to your order details again.

Find guest order details

You’ll only be able to track your order’s progress if the seller uses a tracked delivery service and uploads the tracking number to eBay.

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