2 min overview

Account holds, restrictions, and suspensions

We never want to disrupt someone from using eBay, but to protect our community we may occasionally restrict or suspend accounts if we're concerned about fraud or other negative impacts to our members.

If we've placed a hold, restriction, or suspension on your account, we'll have also sent you an email explaining what happened, and what you'll need to do to have your account reinstated. You'll find a copy of this message in My Messages.

 

If we've placed a hold, restriction, or suspension on your account, it's usually for one of the following reasons:

  • Non-payment of eBay fees
  • Not reimbursing eBay for a refund we made to your buyer
  • A serious violation of one of our rules and policies
  • We’re unable to verify your account information

Sometimes, we may also restrict or suspend your account if the payment method on file is out of date, or has recently been declined. To remove this suspension, you'll need to update your payment method. Find out more about updating your payment method.

How to have your account reinstated

Getting your account reinstated may be as simple as waiting for a temporary suspension to finish, making changes to your listings, or sending us some more information – it depends on the reason why we suspended your account. The full details will be in the message we sent you.

If your account was restricted or suspended because of outstanding seller fees or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated.

To make a one-time payment:

  1. Go to Account - opens in new window or tab in My eBay.
  2. Beside Payment methods for seller fees, select one-time payment, and follow the instructions.

Make a one-time payment - opens in new window or tab

Tip
Most account restrictions or suspensions can be resolved by making a one-time payment or by following the steps we gave you in the email in eBay Messages.

What happens while an account is suspended

During a suspension you can't bid, buy, sell, or leave feedback but when your account is reinstated you'll be able to leave feedback for any transactions you completed in the previous 30 days.

Any bidders on existing listings can retract their bids and you won't be able to contact bidders or reply to questions in eBay Messages until your account is reinstated.

It's important to remember too that while an account is suspended, no new listings can be created, and no existing listings can be revised.

Depending on why an account was suspended, we may end listings early. If we remove listings because of a policy violation, eligibility for a fee credit will depend on the situation, and will take into account any previous policy violations. These credits can be viewed on the Account Activity page. Keep in mind that listing fees can be forfeited too, depending on the reason for suspension.

Fake account hold and suspension notices

Watch out for spoof (fake) emails about account holds or suspensions. To confirm that an email was sent from eBay, check your eBay Messages - opens in new window or tab. If you can't find a copy of the email there, then it wasn't from eBay. Learn how to recognize spoof emails.

Verification holds for managed payments sellers
In order to enroll you onto managed payments, we need to confirm your identity and bank account details to ensure you receive your payouts. Once this is complete, we'll email you to let you know your account is migrated onto the new payments experience. Find out more about managed payments on eBay.

If your account is on hold, restricted, or suspended, we'll send an email to your registered email address and to your eBay Messages explaining why. We'll also let you know what you need to do before it can be reinstated.

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