What Qualifies an Item as Certified Refurbished?
- Product is characterized by Seller as either Manufacturer Refurbished or Open Box.
- Product packaging, if any, is described by Seller as being new or like new. See seller’s listing for full details.
- Product accessories, if any, are described by Seller as being new or like new. See seller’s listing for full details.
- Seller offers a product warranty with a warranty term of at least 90 days from date of purchase. See seller’s listing for full details.
- Seller offers 30 days returns.* Exclusions may apply. See seller’s listing for full details.
Returns Made Simple How It Works
- Start your return: In My eBay, find the item under Purchase history, then in More actions, choose Return this item.
- Select your reason: Depending on the seller's return policy, we may put you in touch with them directly.
- Ship it back: You’ll be issued a packing slip and shipping label. Pack the item and ship it.
- Check the listing’s return policy before making your purchase.
- Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange.
- Return the item in the same condition you received it in — pack it well. Learn more about the item condition policy.
- We work hard to make returns smooth. For those rare cases when they don’t go that way, the eBay Money Back Guarantee may help. Get the item you ordered or your money back—guaranteed.
eBay Money Back Guarantee
Whatever you’re buying—large or small —eBay offers many ways to ensure you get exactly what you want.
Get the item you ordered or your money back—it’s that simple. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. It’s automatic and covers your purchase price plus original shipping on eligible purchases*.
Follow these steps to get your refund:
- Contact Your Seller If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history, and reach out to your seller.
- Not resolved? Let us know. If you’ve talked to your seller and the issue still isn’t resolved after three business days, contact us.
- We’ll get your money back. Fast. You can count on hearing from us within 48 hours.
*Item exclusions apply. For full terms and conditions, read our eBay Money Back Guarantee policy.