Frequently asked questions
How does eBay Valet work?
Valet is a new and simple way to sell your things on eBay. Valets sell your items on your behalf, and you get up to 80% of the sale price.
To get your things to valets:
Request a free postage-paid shipping label. It's emailed to you. Print it out and use it with any box.
In some locations, you can bring your items to an eBay Drop-Off Center. Find a Drop-Off Center near you.
What sells well?
- Electronics Smartphones, tablets, laptops (Remove any passwords)
- Designer fashion New or like-new designer clothing, shoes, and bags. See full list of eligible brands and estimated values
- Collectibles Superhero action figures, car models, LEGO, dolls
- High-end kitchen appliances Blenders, mixers, juicers - especially brands like KitchenAid, Vitamix, and Breville
- Sporting goods Golf clubs, camping gear
- Musical instruments Guitars, trumpets, violins
What about shipping costs?
With Valet, there are no shipping costs.
- Shipping your things to valets is free.
- If your item sells, the buyer pays to have the item shipped to them.
- If an item doesn't sell, it's returned to you for free.
How do valets price items?
Valets research items like yours on eBay, looking at similar items that sold within the last 90 days, and price items according to this research. Items are for sale for up to 60 days. If your item doesn't sell, valets reduce the price and relist it.
Can I track the sale of my items?
If your items are listed on eBay, you'll get a confirmation email with a link to the listings.
What if I want to make a change to how one of my items is listed?
Valets can't change a listing after the listing is published, but you can call the valets to cancel your listing and have your item returned to you.
When do I get paid?
You'll be paid for each item after it sells. Valet will pay you within 2 business days after the buyer has paid for the item. All payments are through PayPal.
Here's how it works:
- Valets receive your things about 5 business days after you mail them in or drop them off.
- Valets list your items for sale within 2 business days.
- Your items are for sale on eBay for up to 60 days.
- You receive a payment within 2 business days of each item selling.
- Unsold and ineligible items are returned to you within 4 business days after all items have sold or been for sale for 60 days.
Valets make every effort to meet these timeframes, but some situations, like extreme weather or unexpected volume, may cause delays. If you have questions, call eBay Customer Service (1-855-USE-EBAY).
Is there a fee?
Fees are deducted from the sale price of your items.
|Sale price||Percent you earn / valet fee|
|Less than $50||60% / 40%|
|$50–$200||70% / 30%|
|More than $200||80% / 20%|
What happens if an item doesn't sell?
If your item doesn't sell, it's returned to you for free. Looking for some best bets See what sells well.
What condition should my items be in?
Your items must be in excellent, new or like-new condition. They must be in working condition and contain any accessories required to use the item.
What if I lose the shipping label?
There's a limit to the number of labels you can request. If you haven't reached the limit, request another label.
What happens if an item is damaged or lost?
If your item is lost before valets receive it, you'll need to file a claim with eBay Customer Service. Be sure to keep your receipt for compensation.
- Call eBay Customer Service: 1-855-USE-EBAY
If your item is lost or damaged after valets receive it, you're reimbursed based on the value of comparable items sold on eBay.com in the last 90 days.
What don't valets accept?
In general, Valets do not accept:
- Items in poor condition, items worth less than $25 (Nothing torn, stained, broken, smelly or not working)
- Low-value clothing, shoes, and bags (Valets only accept new or like-new designer fashion)
- High-value items that require authentication (Jewelry, art, sunglasses, watches)
- Breakable items (Vases, china, fragile collectibles)
- Media (DVDs, CDs, magazines, books)
- Items that can’t be verified or require a license or code (Gift cards, prepaid phones, software, computer games)
- Other ineligible items (Computer parts, printer cartridges, unsealed cosmetics)
- Items prohibited for sale on eBay
- Adult-only items
- Alcohol, drugs, and drug paraphernalia
- Artifacts, grave-related items, and Native American arts and crafts
- Animals and wildlife products, including mounted specimens, fur coats and ivory
- Autographed items missing a certificate of authenticity
- Books (first edition with certificate of authenticity is OK)
- Catalytic converters and test pipes
- Child car seats
- Contracts, credit cards, lottery tickets, stocks, and other securities
- Cosmetics in unsealed condition
- Currency and stamps (authentic collectible coins are OK)
- Embargoed goods, and goods not allowed for sale in the US, including CDs that were intended only for distribution in a certain country
- Event tickets (authentic collectible tickets are OK)
- Firearms, weapons, and knives, including police and military paraphernalia
- Government documents, including IDs, licenses, and manuals
- Hazardous materials, including paint, cleaning solvents, detergents, batteries, fireworks, pesticides, and refrigerants
- Human remains and body parts
- Illegal items, including stolen property, items with removed serial numbers, and recalled items
- Items encouraging illegal activity, including cable TV descramblers, radar scanners, traffic signal control devices, surveillance equipment, wiretapping devices, lock picking devices, and mailing lists
- Manufacturers' coupons, gift cards, prepaid phones, and subscriptions
- Media including DVDs, VHS tapes, cassettes, and music records (box sets are OK)
- Offensive material, including ethnically or racially offensive material, and Nazi memorabilia
- Prescription medical devices and drugs, including contact lenses, pacemakers, and surgical instruments
- Plants, seeds, and tobacco
- Real estate
- Replicas and unauthorized copies
- Soft Toys
- Slot machines
- Software and computer games that require a license code
- US Postal Service (USPS) mail bags, uniforms, and postage meters
What classifies an item as "new"?
A valet will sell both new and used items, but only items in factory-sealed original packaging will be considered in "new" condition. Valets may open factory-sealed packaging to inspect the items and determine their condition.
How do I become a valet?
To become a valet, they are carefully screened for inclusion in the program. Requirements include, but are not limited to: (1) ability to list 100,000 listings each month, (2) storage capacity sufficient to hold and manage items received for at least 21 calendar days, (3) ability to list items across all eBay categories, and (4) physical presence in all major metropolitan hubs in the U.S. and (5) demonstrated ability to consistently deliver the highest standards of buyer experience to eBay shoppers.