Back to previous page
Samsung Captivate SGH-I897
Photo contributed by #M#.This product photo was contributed by the community member attributed here.
Samsung ...

Reviews & Research

Customer Reviews

Average review score based on 650 user reviews


of customers recommend this product

Rating distributions

Feature ratings

  • Features
  • Ease of use
  • Battery life
  • Value for money
Sort by:RelevanceNewestPopular

All Reviews

Feature ratings

  • Features
  • Ease of use
  • Battery life
  • Value for money
Created: 06/14/11

Lovely phone crippled by AT&T.

No, I would not recommend this product.
Review For: Samsung Captivate SGH-I897 - 16GB - Black (AT&T) Smartphone

I got this product as a warranty replacement for a Motorola Backflip. My reseller refused to order anymore Backflips, and this appeared to be the closest to what I wanted that they offered.

Likes: Fast, lots of memory and the option to add more, beautiful screen, classy looking phone.

Dislikes: Touch keyboard only, ringtones can be hard to hear from another room, no flash which is surprising since it has a very nice camera. My biggest dislike, however, is that AT&T Samsung smart phones are disabled from installing any non-android market apps. Supposedly this is to save us from potentially malicious applications, but due to this feature when I had an issue with gmail that could not be fixed and wound up having to delete gmail I was unable to reinstall it because it came on the phone originally and was not a market app. So instead I had to root the phone (voiding the warranty) so I could change permissions simply to reinstall software that came pre-installed (and the installation package was still on the phone.)

Compared to other smart phones I would rate the Captivate very highly. It's a really nice phone and a pleasure to use (except for the no flash).

I could not recommend the AT&T version of this phone to the average user however, due to the disabled installation features. This is unique to AT&T. If you're familiar and comfortable with rooting phones it's pretty cool though.

22 of 29 people found this review helpful. Was this review helpful? Yes | No

Feature ratings

  • Features
  • Ease of use
  • Battery life
  • Value for money
Created: 06/11/11

A great phone for the $200 dollars I paid.

Yes, I would recommend this product to a friend.
Review For: Samsung Captivate SGH-I897 - 16GB - Black (AT&T) Smartphone

This a a great phone and can be rooted by be forewarned that AT&T has REALLY made it hard to install the apps you want. Once rooted the easiest way to install apps of your own not from the google market is to use DroidExplorer. Using that tool you can install (side load) all the apps you want from any source. With that out of the way onto the actual quality of the phone.

The phone has a great screen. I can NOT stress this enough, it is just simply breathtakingly vivid and clear, this screen. This screen is one of the few phones to also feature gorilla glass. You can take a pen and stab it all you want and NOT pierce the screen, this stuff is no joke.

The CPU is 1Ghz hummingbird CPU. Can NOT be overclocked with SetCPU but you can set up profiles with it so that your battery last even longer than it's already default great life. I can go days (so far 2.5 days) without charging it, so long as you don't game too much. With normal phone and text use the battery will last a long time between charging.

The speaker, although very clear, is a bit on the quiet side. Not that big of a deal with media as I prefer to use headphones anyway but I like to have my ringtones be as loud and annoying as possible. While the phone will grab your attention it's not obnoxious at all.

With 16GB of free space for your apps/music/videos you'll have lots of room to play around with.

A great phone for the $200 dollars I paid, bar none.

27 of 29 people found this review helpful. Was this review helpful? Yes | No

Created: 12/14/10

The Samsung Captivate i897 cell phone

Review For: Samsung Captivate SGH-I897 - 16GB - Black (AT&T) Smartphone

This cell phone is very interesting to say the least. The Android Operating System is a great system. The cell phone with the Hummingbird Processor inside makes this phone a top runner in cell phones. It, along with the Android System makes this phone a stiff competitor among the smart phones on the market today. I feel it will only improve as the Android Operating System gets tweaked. I don't give it a perfect rating, because there is always room for improvements, but the things it seems to lack, for my personal use, I can live without to get the top performance this cell phone offers. Screen quality is one of the best around. Size of the screen is wonderful and the Applications that can be added are almost unlimited. If you want to add an APP. to this phone that isn't for the phone, more than likely there is a way to get it added. I have installed some that aren't supposed to be able to be added and they work fine. I suppose there are one or two that won't work, but I don't need them anyway. Battery life, at least on mine, is pretty good. I have had a lot worse, but this does last for a few days with nominal use. A little better than a day under heavy use. Plus, you can turn WIFI and Bluetooth on and off at will. It is a fun phone to play around with and learn all the different programs that it offers. I feel that the Samsung Android i897 cell phone will have to be reckoned with for a long time to come. If you are wanting a great Operating System that is easy to work and a cell phone that is super fast, then this is the cell phone. If you are scared of something new, then stay away. I have found it to be more than I need and a lot more than I expected. Also, one camera is enough. You can turn the cell phone around to do conferencing calls, if needed. The speaker is on the back, I feel, just for that. Would I recommend this phone to anyone? Yes, I would and have already. This is a great cell phone and I love mine.

19 of 19 people found this review helpful. Was this review helpful? Yes | No

Created: 11/29/10

Samsung Captivate Cell Phone from AT &T

Review For: Samsung Captivate SGH-I897 - 16GB - Black (AT&T) Smartphone

I would like to share my experience with my Samsung Captivate Cell Phone.
I got this phone a week ago and have not been able to put it down since.

The first thing you notice about the phone is the display. The Super AMOLED display is second only to the iPhone 4 in my opinion. It is so clear you will think you are looking at a high quality print rather than a web page. There are no visible pixels.

The phone is powered by android which is google based so you get all the fantastic google search, maps, etc. standard.

The app marketplace is full of cool and useful things to make your phone stand apart from the pack. Best of all most of them are FREE. I have found so many cool things on there and I am sure I could spend hours more just checking out all the cool stuff they bring to my phone.

It takes wonderful pictures (despite the lack of camera flash)
Also, it shoots HD video so you can let that bulky camcorder collect dust (or sell it on ebay!)

Battery life is average for a smartphone with a overnight charging a must.

It comes with 16GB onboard memory upgradable to 32GB via Micro SD card so you can store tons of media.

My overall impression of this phone is in one word: AWESOME.
I cannot recommend it enough! Just be sure you get a case, You will never forgive yourself if you scratch that beautiful AMOLED screen.​otty-Shirts

12 of 12 people found this review helpful. Was this review helpful? Yes | No

Created: 12/26/10

Well up to date tech phone! HD cam awesome!

Yes, I would recommend this product to a friend.
Review For: Samsung Captivate SGH-I897 - 16GB - Black (AT&T) Smartphone

My wife LOVEs the Captivate. She is able to do many things that were never possible before. Internet is easy to use. Its pretty decently fast. The camera is awesome! Great HD quality. Almost compares with my HD camcorders! Love the 16gb space AND the ability to add a 16gb card to make a total of 32gigs. Nice, like the MP3 player. Sounds good with a 3.5 mm earphone jack. No adaptors needed, NICE! Nice big screen.

***** The ISSUE I HAD BEFORE, but its undercontrol now*******
It KEEPS turning off by itself! Very upsetting. Half of time when I come to phone, its OFF. WHATS up wit that? What if someone needs to call me? Something is wrong with it that causes it to turn off. Also another issue, the damn calls keep dropping out! That get very annoying. This makes this phone very UNRELIABLE! Sometimes it just turns OFF while calling. THEN another issue I had too, is when I use the video camera, sometimes the stupid thing just FAILS! While recording a video, it just STOPS and says Warning: Camera Failed! and makes me loose the 5 minutes of video I was just making.

**************UPDATE 8-20-2011*********************​**

OK all! I had this phone for about a year now! I obtained the app (Captivate Keep Alive) and since then the ABOVE issues has been resolved! No more call drops, no turning off, no camera faileds. Now that the phone works like its supposed to, this is how I like the phone now!

What I like about the captivate!

1) Big screen 4 inch!
2) Awesome HD camcorder, almost as good as my $1000 HD camcorder. Yes it's THAT good!
3) Internet is easy to do on this phone and works great, dont need to depend on home computer as much for internet! + WiFi
4) Phone is pretty easy to use overall!
5) Has 16 gig built in memory, and takes 16gig micro SDs, access without removing batteries, 32 gigs total.. NICE!
6) has a 3.5 mm earphone jack
7) A nice advancement of technology. It well up to date tech!

Now for the things I DONT LIKE!

1) Video camera not good with low light! NO FLASH for camera.... UGH! Thats too bad!
2) Batteries drain TOO FAST, unfortunately since I need the Captivate Keep Alive app running. Gives only 1 day standby
3) Bulky size. Not always easy to carry around. But OK still.
4) Touch screen thing is not as reliable as push buttons. Too easy to push the wrong buttons with my bigger fingers.
5) Speaker phone volume WAY TOO LOW!
6) Having other minor issues. Sometime the speaker does not work, and I have to bump the phone to make it work!

Thats all I can think of as of now

So all in all, I can give a score 8 out of 10. And the batteries draining too quick and the issues of defects of phone takes away all the points.

What would make this phone better? Besides the battery issue. Well it would be so nice if video camera can handle the low light well! Plus a flash for the pictures! But can live with it. Just bring my home cmaera! This is all I can think of!

23 of 23 people found this review helpful. Was this review helpful? Yes | No

Created: 04/07/12

EXCELLENT phone for features vs value. Cons can be overlooked easily.

Yes, I would recommend this product to a friend.
Review For: Samsung Captivate SGH-I897 - 16GB - Black (AT&T) Smartphone

After dealing with numerous Captivates (own use, re-sales, etc.) Here's the unbiased truth about this phone:

- This AMOLED screen is amazing. The colors and contrasts are crisp and vivid. This is surely what you'll like the most out of this phone.
- It is slim and light yet has good enough weight for you to feel you won't break it by looking at it.
- Its 1GHz Processor and 512MB of RAM let you run and perform everyday tasks just like you want (internet browsing, gaming, calendar, videos, etc).
- 16GB internal storage memory with capacity of adding another 16GB microSD for a total of 32GB of storage memory. That lets you store thousands of songs, many apps, etc.
- The on-call speaker is decent enough to listen to your caller clearly.
- The touch buttons at the bottom of the screen respond effectively.
- The 5MP camera takes great pictures and awesome HD videos.
- For those of you who like to root your Android devices, this one is VERY easy to root. You have many options: SuperOneClick, Odin, manually, etc. It is also easy to unlock.
- The price as new ($235 average to this date) is excellent for what you will get. If you buy it used in excellent condition, it becomes an even greater buy considering it is fully functional and you're shaving a chunk off the retail price.


- Battery on Android 2.2 Froyo is a nightmare. It'll drain even if you're not using it. Once you upgrade to Gingerbread it is night and day of a difference. You can probably get by the day with a full charge, depending on the use, but keep in mind it is a touchscreen phone nevertheless.
- The main reason why I give it 4 stars: If you play any particular sound such as a gun shot quite a few times when the volume is at MAX your speaker will begin to go in and out. I've seen this in a couple of Captivates. Like I mentioned before, I've dealt with numerous Captivates and you can visit forums also to notice it happens to several users. After researching and testing, it seems to be the speaker doesn't make good contact, therefore, once you firmly press on the speaker (even with the back door on) your speaker will sound again. Some users open the device and add tin foil or something to make pressure for it to work. In other words, if it happens, this can be fixed but it's not ok for this to happen so refrain from sniper apps, gunshot apps, etc. However, if you are just playing music like you would normally do on any phone, there is no problem and sounds great. It has 7 levels for media volume so keep at 6 just in case. It's still loud and you protect your speaker.
- The camera's auto-focus isn't the best. I've had non-impressive phones such as a Blackberry Storm whose auto-focus is way better than this one. It seems it has trouble focusing on black or near black objects. It'll take a while before it gives you the "green beep", unless you focus on something it can make a contrast out of.
- There is no flash, however, I wouldn't mark it as something negative considering the price and everything else it has to offer. If you can live without taking pictures at the club with your phone or at anything in dark places, then you'll be fine.


2 of 2 people found this review helpful. Was this review helpful? Yes | No

Created: 03/06/11

Samsung Captivate AT&T

Review For: Samsung Captivate SGH-I897 - 16GB - Black (AT&T) Smartphone

Bought the Samsung Captivate as a replacement for a stolen Apple iPhone 4 for my daughter. In my opinion this is an excellent product, and running Android 2.2 it is a very good replacement / substitute for the iPhone. Pricing as it is, you can get a virtually new (slightly used) Captivate on eBay for about the same price as a 32 GB iPhone 4, but without the 2-year contract. Unlike the iPhone 4, it runs with a standard size SIM card, has a replaceable battery, and memory is affordably upgraded by purchasing a 16 GB micro-SD card at a reasonable cost. It has a larger display than the iPhone (3.8" vs. 3.5"), and in my estimation is about the largest size you can reasonbly carry in your pocket (more recent 4" plus display phones are a bit on the wide / large side). As I mentioned, the Android 2.2 operating system is excellent, and Google has definitely closed the gap on Apple's several year head start in smartphone software development. The big differences remaining are the iPhone 4's outstanding retina display (although the Captivates AMOLED display is very good), the front-facing camera for face-to-face chat (although you need wifi access on both ends with AT&T, and neither of my kids ever used it anyway), and the rear camera flash / light. The iPhone 4 can also shoot video in high definition (720p), whereas the captivate cannot. I also bought an Otterbox Defender for the Captivate, recommended as kids are rough on phones and it will prevent the display from cracking in a short drop. I have purchased nearly a dozen cell phones from most makers over the past dozen years (three from Samsung), and I believe Samsung's quality to be superior to many of the other manufacturers out there. Finally, so you know, I'm not affiliated with either company. Thanks for listening.

5 of 5 people found this review helpful. Was this review helpful? Yes | No

Created: 02/13/11

Everything I ever heard a Captivate would be

Review For: Samsung Captivate SGH-I897 - 16GB - Black (AT&T) Smartphone

Like many, I started my smartphone love with windows mobile. I Started with the HTC tilt (Touch Pro), and went to the second version of the phone right after. After getting used to all of the ease in doing business and keeping up with work and school on these phones, I discovered android, and found what I had been missing. There are so many apps available for android ( many of them free )that you will almost surely find one that completes the task you need one to.

In the world of android phones, the captivate is at the top of its game. The screen is absolutely brilliant and will change your expectations for cell phone graphics, and he speed of the 1ghz processor and 512mb of memory make it the fastest smart phone I have ever used. Almost as soon as I turn the phone on, it is ready to use, even while background system processes are still booting. The camera has amazing quality and though there are camera with higher mega-pixel ratings thatn 5 now, there really is no need for more unless you're taking professional photographs. These photos are clear, and sharp, just like the calls. I experience no freezing, no kinks, no hang ups what so ever. Beautiful phone for the price with a new contract, and even if you fins it under 300 without a contract like I did.

Only downside I can think of for the entire system is the lack of a flash for the camera. Ither than that is it a flawless smart phone experience.

2 of 2 people found this review helpful. Was this review helpful? Yes | No

Created: 05/06/11

This is a good deal for a mid-range Android phone.

Yes, I would recommend this product to a friend.
Review For: Samsung Captivate SGH-I897 - 16GB - Black (AT&T) Smartphone

I bought this phone after getting increasingly frustrated with my old iPhone 3G, since keeping the iPhone up-to-date involved a considerable sacrifice in performance.

The good: The Captivate is certainly much faster than the iPhone 3G, though it may feel slightly slower than the iPhone 4 depending on what apps you use. The browser seems to be much faster, and I like the customizability of the home screens and keyboards. The integration of Android and Google Voice makes its usage very transparent, and this was a key reason I decided to go with Android. Another key factor was the built-in 3D view GPS navigation.

The bad: Many applications, such as Words With Friends, are much less stable on the Captivate. Samsung's Music player works but is not as smooth as the iPhone's, and once every couple of days it pauses in the middle of a song though I have not given it any input. I have tried a few music apps from the Android market but none have had the basic stability of the iPhone's music player. Finally, the Japanese input system for the Captivate is far inferior to the iPhone's, requiring a separate app.

The Captivate comes with the same annoying limitations that most Android phones do. There will be useless AT&T apps that you cannot uninstall, some Android market apps are banned from the phone and you will not easily be able to install stock android or other custom builds.

I certainly think it was a good deal. This is relatively cheap compared to the iPhone 4 for very similar performance. The problems carriers insist on including with these phones can be overcome if you care to root the phone, and the bugs are few enough that it was clearly worth the performance boost to upgrade from the iPhone 3G. All in all, this is still a good buy for a mid-range performance phone.

1 of 1 people found this review helpful. Was this review helpful? Yes | No

Feature ratings

  • Features
  • Ease of use
  • Battery life
  • Value for money
Created: 09/01/11

Samsung Captivate (AT&T) ROCKS!

Yes, I would recommend this product to a friend.

Pros: + Phone and Speakers are astonishing
+ VPN access
+ Google Navigate offers free voice-guided
+ Wi-fi access is silky smooth
+ Google Voice
+ 5MP is very good
+ Excellent Bluetooth Connectivity
+ 512 MB RAM
Cons: - Not supported MS Office documents and PDF
- No Notification Light, although the LED slot is visible
- 5 MP Camera is excellent, but a Flash would have been a Bonus
Summary: If you're looking for a capable and versatile smartphone, then you absolutely must consider the Captivate. I think most of the other reviewers have covered the basics of how the Captivate compares to the iPhone (and beats it), so let me mention a few features that you might not know about.

1. The phone supports syncing with Exchange out of the box. Not only does it sync e-mail, but it also handles contacts and calendar. I use it for my work e-mail, and it performs flawlessly. Needless to say, you can also connect via POP3 and IMAP.

2. VPN access is also available for those who need to connect to their corporate networks.

3. The basic browser is quite capable, but if you want something else, then you can choose Dolphin Browser, Opera Mini, or Skyfire, to name a few.

4. Although MS Office documents and PDF's aren't supported out of the box, Quickoffice for Captivate and Adobe Reader are free downloads.

5. Google Navigate offers free voice-guided, turn-by-turn GPS navigation. No need to pay AT&T for their service.

6. Wi-fi access is silky smooth. To enable it, pull down the notification drawer at the top of the screen and touch the wi-fi button. Wi-fi will turn on, and if you have never connected to an available network, a list of what's available will appear. Choose the network you want, enter any required login information, and click Connect. That's it, and, from then on, the phone will automatically connect to that network if it's available.

7. I want to mention a little-known app called Google Shopper. Install it, and you'll be able to shop for books and CD's by simply starting the app and pointing the camera at them. The app scans the cover or barcode and shows you prices from online and local merchants. Much faster than having to manually look up titles while you're standing in a bookstore aisle. College students wondering how badly the campus bookstore is ripping them off on textbooks compared to other sellers will appreciate this app.

8. And I can't forget to mention the Captivate's voice recognition capabilities. You can search by voice, and, if you switch the default keyboard from Swype to standard Android, you can use voice dictation for almost anything that you can type. And while it does make mistakes, they don't happen often.

9. Google Voice is available for the Captivate, something Apple will probably never allow on the iPhone. Need separate phone numbers for work and personal use? Then Google Voice is what you're looking for.

10. And finally, if you need or want Push-to-Talk similar to the service that Nextel offers, well, there are several free apps for that. They will only connect you to other Android users running the same app, but, for a business needing to have this functionality and interested in getting several Android phones, then such a solution is worth looking at. The apps are still a little rough around the edges, but give them a little time to mature.

My point here is that, although this is one beautiful phone, it's also extremely good at handling business tasks. Yes, it

4 of 4 people found this review helpful. Was this review helpful? Yes | No

Bubble Opens Help Start of layer
Bubble Help End of layer