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BlackBerry Torch 9800
Photo contributed by #M#.This product photo was contributed by the community member attributed here.
BlackBer...BlackBer...

Reviews & Research

Customer Reviews

Average review score based on 1,755 user reviews

88%

of customers recommend this product

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Showing 1 star reviews

Created: 12/06/10

Unlocked Blackberry Torch 9800

Review For: BlackBerry Torch 9800 - 4GB - Red (Unlocked) Smartphone

I've been really disappointed with the purchase of this phone as it has not worked properly for me since I purchased it. The phone definitely does not work given Blackberry has opted not to allow its Service Books on a T-mobile service plan. I have spent endless hours trying to enable the phone to receive web browser, SMS and MSM capabilities. I have also gone to several other sites in order to find a way I can crack Engineering codes so that the phone will operate correctly. This has been by far the worst experience I've ever had. I don't know if anyone else has experienced these challenges, but I don't recommend buying an unlocked ATT phone if you currently have T-mobile service. It does not work!

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Created: 03/07/11

Disaster!

I bought a cellphone with the following descriptions:
New Virgin Mobile BlackBerry Curve 8530...
When the cellphone arrived to my Country; Honduras...I was surprised because; you did know that the cellphone was coming to a country out from the United States, and that cellphone doesn`t works here because it doesn`t have space for a CHIP... how come i bought a cellphone that is analogue, how im i supposed to use it here without a chip, in the cellphone descriptions it wasnt specify that it was analogue...if it was the case i wouldnt bought in the first place, so i need for you to solve me this porblem: i have 2 options..
or i send this cellphone back to you with all the features included again, and you send me one that i can insert a chip to, because how is my cellphone gonna work with a american line if i live in Honduras...??is not logical... or i send you this cellphone back to you...and you give me my money back so i can buy a blackberry that has a space to insert a chip

0 of 2 people found this review helpful. Was this review helpful? Yes | No

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Created: 11/20/11

This product is vitually useless. Do not purchase.

No, I would not recommend this product.

I purchased a Blackberry Torch in December of 2010 and really enjoyed the phone.

After a couple of months I was having difficulty with many of the apps that I downloaded not working on the device. The support technician recommended that I download the new operating system - OS6.0 which I did. I was thrilled and continued to enjoy my phone.

In August, I downloaded several applications (the exact combination escapes me at this point). That turned out to be a major mistake as the phone would not reboot. Period.

I returned to the Device Support Center and was told that the problem was a software issue and that the phone could not be repaired. I made a warranty claim and received a new phone in a couple of days.

Then, last night, I downloaded a couple of new apps from the Blackberry website, including Blackberry Traffic and Blackberry maps. Lo and behold, I once again have a non-functioning phone as it will not reboot.

According to the progress bar, it goes approximately 75% of the way and then it restarts. The phone can't even be turned off. The battery must be removed. So, I am going to have to make another warranty claim and pay another deductible for a phone that will probably only work for another 90 days.

I bought the device because I was interested in a Blackberry smartphone and I really wanted a touch screen. On the surface, the Torch is an exciting device and when it is booted up, it works well.

I have found no problems with removing and reinserting the battery although I found I was getting tired of the device freezing and requiring a reboot on a fairly frequent basis. Eventually, I installed an app that rebooted my phone every morning at 5 AM. That solved about 90% of my reboot issues and I only had to manually reboot it once in a while.

While it works I have no complaint with the device. However, now that I am about to replace it for my third device in 11 months, I would advise others to avoid the Blackberry Torch. Because my problems were directly related to downloading proprietary software from the manufacturer, I would have to advise against replacing any phone with a blackberry device period. I wasn't too unhappy with the blackberry outages. But having to replace a phone every 90 days due to manufacturer deficiencies is ridiculous.

I previously had a Samsung Blackjack which I also enjoyed but I was looking for a touch screen when I replaced the phone.

I would not recommend a blackberry device to anyone. Especially not a friend.

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Created: 02/19/11

Don't know what happened

Review For: BlackBerry Torch 9800 - 4GB - Red (Unlocked) Smartphone

It appeared as if it was going to be the IDEAL product. After 3 days, it DIED! Don't know what happened and was not able to revive it! So from what I have experienced...I would not buy it again.

I purchased it because of All the features! especially because I could us it out of the country if i wanted.

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Created: 10/12/11

bad on screen keyboard, decent touchscreen

No, I would not recommend this product.

Horrible product, plus with the bb network dead, dont have a use for this piece of junk. But the touchscreen is one of the best that i have seen on a blackberry, but i feel that the keyboard is too crowded, and i always noticed myself making spelling spelling mistakes. On screen keyboard is not very responsive and the apps in the blackberry world are very weak compared to other OS' I actually prefer iOS better than this

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Created: 10/03/11

very bad

No, I would not recommend this product.

the user publishes new cell vendor then sends you the used cell.
buy the cell phone was used and repaired.
not buying this user.

1 of 1 people found this review helpful. Was this review helpful? Yes | No

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