Average review score based on 1,821 user reviews
of customers recommend this product
My wife, an avid music fan, was really interested in a high-capacity iPod. I bought her the 60Gig version. This has been discontinued because it's slightly larger.
Problem 1 - 60GB iPods do not fit any case.
This shows me the lack of love/support they have for their own product. So, we get it hope to put her MP3's on there.
Problem 2 - ONLY iTunes Mp3's will go on the player. Guess we'll chalk those $.99 purchases from Napster as a loss. A buck isn't much, but if you're a fan of music, no doubt you've spent way more than a dollar on mp3's.
So it's been a year. Within that time, it seemed to behave a litte...
Problem 3 - Glitchy. Sometimes it was slow or did not respond. It took off/on procedures and other "playing" around with it to get it to reset or function.
One year and two weeks (which is 2 weeks after the warranty period) she drops it from a few feet off the ground. Broke. Fine, these things happen right? We go to the store to get it shipped or fixed.
Problem 4 - You MUST put in a reservation for service. We got there at 11:50, but the closest reservation time was 12:20pm so we took it. 1/2 hour wait to even talk to someone.
Fine, perhaps this orderly system gets us the service at a specific time. We go and have lunch until then and return five minutes before the reservation time. Reservation time, service right?
Problem 5 - Keeping their word (reserved time). Nope! She's waiting in the service line with three people ahead of her. The one in front is standing there with a techie with their laptop in pieces. No way she's getting to the front any time soon.
We left, disheartened and frustrated. All she wants to have done is the blasted thing we spend over $400.00 to be sent off or fixed. We're going to have to try again, no doubt with an incredibly high service charge, but whatcha gonna do. Not much we can do other than not to financially fund their problematic enterprise, but I can sure cast out this warning and banner - DO NOT BUY AN iPOD! The decision is yours, but please be in touch with the realities of owning that needy pet and disrespectful trainers.
There is a manufacturing defect in almost all of the 5th Generation 30gb Video iPods. It has also occured in many of the 5th Generation 60gb and 80gb Video iPods, but nothing compared to the number of 30gb iPods that are affected. If you get a 30gb 5th Gen iPod Video and the sound suddenly goes mute, BUT WILL BRIEFLY RETURN BY PRESSING ON THE BOTTOM RIGHT CORNER (that is the key.) So before you junk it, KNOW THIS...APPLE HAS ACKNOWLEDGED THE DEFECT AND WILL REPLACE YOUR IPOD FOR FREE REGARDLESS OF EXPIRED WARRANTY. EITHER FOLLOW THE FORUM POST BELOW, OR GO TO
AND SCROLL DOWN ON THE PAGE UNTIL YOU SEE OTHER POSTS IN REGARDS TO APPLE REPLACING THE DEFECTIVE IPOD FOR FREE, JUST MAKE SURE YOU TALK TO A PRODUCT SPECIALIST, DESCRIBE THE "PINCHING THE BOTTOM RIGHT CORNER" TEMPORARY FIX, AND THEY'LL TAKE IT FROM THERE. IN SOME CASES YOU MAY ALSO HAVE TO EXPLAIN THAT YOU READ APPLE HAS ACKNOWLEDGED THE DEFECT.
1. Call the Customer Support for iPod number: 1-800-275-2273. I just kept hitting 0 so I didn't have to listen to the automated iPod diagnosing junk.
From start to finish the whole thing took about 18 minutes. I was on hold waiting for a support person to become available for about 5 minutes, then I talked to a friendly guy by the name of John. After explaining the situation to him he said unfortunately the best he could do for me is possibly reduce the cost to repair the iPod and suggested me buying a new/refurb iPod....
After POLITELY acknowledging what he said and thanking him for his help, I asked if it would be possible for me to speak to a product specialist. He put me on hold for 3-4 minutes, and when he returned he introduced me to Nick the product specialist. Nick didn't beat around the bush. He said Apple has acknowledged this is a manufacturer flaw (MAKE SURE YOU MENTION THE PART ABOUT PRESSURE ON THE CORNER) and informed me they would replace the iPod for me free of charge and proceeded to get my mailing info. I should have a new iPod within a week!
Things to remember-
-Mention the pressure on corner thing.
-Talk to a product specialist
If you are going to purchase an iPod, think about WHY - because you can't add storage space (or memory) AND the battery is not easily replaceable, AND if you aren't careful you can 'accidentally delete' everything on it when plugging it into a computer!
When they work good, they are great, once setup - and once you get everything you want on it... so long as the battery remains in good shape.
Personally, I think the RCA Lyra and Audiovox Video are better units - but bigger (and more flexible).
If you have more than one to manage - turn them to 'hard drive' mode, and all 'auto-sync'ing' off... it took me a while to figure that one out. Unfortunately, with 8 kids wanting and using "what's normal" in school, Apples marketing has done better than technical sense and logic. If the battery was more easily changeable, and one computer could more readily handle multiple units out of the gate (upon initial plug in - verses having to change the settings for that) then there would be no need for any other type of MP3 (or MP4) player.
Think about how you are planning to use it - how often & for how long - and what you'll do if you can't get to a plug in or USB port (like international travel, camping trips, etc.).
There are some awesome add-on's for the iPods... and personally, I wouldn't mess with anything less than a 30gig unit... 60, 80, and 160's offer even more backup and storage ability, so long as that battery continues working well.
Hope this helps.
Terry Mercer (aka foghornleg90)
The ipod seemed to work fine at first, however, a couple days ago the ipod died with no warning when it was a little under a HALF of the battery life left. Being a previous ipod owner, i know that usually the battery bar first turns red when there is less than half battery power, then the red bar usually gets smaller and smaller before it warns you that it is close to dying, and with my previous ipod I had over an hour of usage when the battery was down to one quarter. Because this ipod dies so quickly, I am forced to charge it on a daily basis, because it dies when the battery is at half power. My whole reason for purchasing it was to listen to songs while I make out of state trips that usually take about 4 hours. This ipod dies before I reach my destination.
I did not understand that "charging" meant the i-pod was broke. It was not the persons fault that sold it I am just not familar with the how things are worded reguarding i-pods so I bought a broke i-pod that just got thrown in drawer. I probalby will not use e-bay again due to the fact I can not afford to take any chances on not understanding there is no guarantee that things will work. But I supposed if I had done my "homeowrk" first I would of known "charging' meant it was broke. I just assumed the battery was low and it was charging. I am sure e-bay is great if I know what I was doing but I spent my money for a broken i-pod. The person told me to sell it again as he did but I can not imagine anyone wanting to but an i-pod that does not work and pay that much for it. I know the man thinks I am stupid and he was mad that I did not understand but everyone is not as informed as others about technology. I did not want him to have a bad rating since he sells on here all the time. We bought it for our daughter for Christmas this past year is why we purchased it.
When I was fortunate enough to recieve one of these, I thought it would be way better than the 4th gen, but it isn't. Yeah sure, it can play videos, but that is about the only feature that stands out. This ipod is alot slower than the 4th gen model, and sometimes takes over 10 seconds to load a single song. It often freezes when attempting to load songs or turn on, and you have to turn it off for 10-15 seconds and then turn it back on in order for it to work. I have tried this on 2 differant iPods and the results are the same. Apple took a step backwards with this model, your better off getting a 60 gig 4th gen.
I Had the Ipod been delivered as stated a excellent rating would have been done. Shipping was super quick..However, the description of item stated some signs of wear however the screen has no scratches and the front looks like it is new...Well, the reality, lets just say its far from that, the screen is a complete scratchfest and the front of the body is as well...
I am appreciative of everything this item contained. I liked how it came with more than 2,000 songs before hand.
I did not like how dirty everything was and how grossly smokey it smelled (No offense). I didn't like how it didn't mention anything about not coming with a computer USB cable. Topmost, I am very disappointed to see after the second day, the iPod screen freezes and goes blank after using it. If this was a longtime problem, it was never mentioned in the description.
Sorry, I expected to have properly functioning iPod. :/
I bought this 60 GB ipod because all it was post to be like new and only needing a battery, turns out that the Hard drive was bad so i used one of my own, then the Mother board went 2 days later, the casing was like new tho,
This is an outdated device. So, I guess for almost a five years old iPod that no one would want to have it anymore is OK. The only bad thing about it is the battery, which should be replaced. By the way, Apple Store wants $100 to replace the battery.