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The Nordstrom Way : The Inside Story of America's #1 Customer Service Company by Patrick D. McCarthy and Robert Spector (1996, Trade Paperback, Revised edition)

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Spector Nordstrom Way - paperback, 0471161608, Robert Spector EUC.

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Product Information

Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Estée Lauder Companies "Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company

Product Identifiers

Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0471161608
ISBN-13
9780471161608
eBay Product ID (ePID)
524547

Product Key Features

Book Title
Nordstrom Way : the inside Story of America's #1 Customer Service Company
Author
Patrick D. Mccarthy, Robert Spector
Format
Trade Paperback
Language
English
Features
Revised
Topic
Industries / Retailing
Publication Year
1996
Genre
Business & Economics
Number of Pages
256 Pages

Dimensions

Item Length
8.4in
Item Height
0.6in
Item Width
5.5in
Item Weight
9.3 Oz

Additional Product Features

Edition Description
Revised Edition
Edition Number
2
Table of Content
America's #1 Customer Service Company. After the Gold Rush: A Store Is Born. The Next Generation: Perfecting ''The Nordstrom Way''. The Nordstrom Culture: Setting Employees Free. ''What's Inside'': Creating an Inviting Place. A Company of Entrepreneurs: The ''Nordies'' Versus the Clock-Punchers. The Art of Selling: Retailing Is a Contact Sport. Customer Service the Nordstrom Way: The Future. Index.
Copyright Date
1995
Lccn
94-039182
Dewey Decimal
658.8/12
Intended Audience
Trade
Dewey Edition
21

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Picture 1 of 11

The Nordstrom Way : The Inside Story of America's #1 Customer Service Company by Patrick D. McCarthy and Robert Spector (1996, Trade Paperback, Revised edition)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

All listings for this product

item 1 The Nordstrom Way: The Inside Story of America's #1 Customer Service - GOOD

item 2 Spector Nordstrom Way by Spector, Robert, Good Book

item 3 Spector Nordstrom Way ,

item 4 Spector Nordstrom Way - 9780471161608, paperback, Robert Spector

item 5 Spector Nordstrom Way - 9780471161608, paperback, Robert Spector

item 6 Spector Nordstrom Way - 9780471161608, paperback, Robert Spector

item 7 Spector Nordstrom Way - 9780471161608, paperback, Robert Spector

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