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We are proud to accept any product in its original, brand-new condition (with any tags) for up to 30 days from the date of shipment - without any restocking fees. Products must be shipped back to shipper's address at the customer's expense. Cost to ship exchanged item(s) must be paid by customer (even when listing states 'free shipping'). An exchange will be issued upon receipt of the returned product(s). Shipping charges cannot be refunded. For your protection, mouth guards, undergarments, protective cups, compression shorts, supporters and supplements cannot be returned, even if they are new. All returns must be issued a return authorization number in advance, which can be obtained by contacting our customer service department.