Returns Pearl River Trading operates an 'If you don't like, send it back' policy. This means that you can return your jewellery for whatever reason you may have. Please give us a call on 01761 419200 or email us at pearlrivertrading@me.com within 14 days of receiving your pearls and we will help facilitate the return. We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. Due to hygiene reasons, in keeping with standard industry policy, we cannot accept returns of pierced earrings or custom-ordered items (Exceptions at our discretion). You may request to have pierced earrings sent in a 'sealed plastic bag' whereby we will seal the earrings in a plastic bag for your inspection. If the sealed plastic bag remains sealed and not tampered with, we will accept returns without question. If the sealed plastic bag is opened or tampered with in any way, we will not accept returns on them. You may request this service by typing 'sealed plastic bag' in the 'comments about your order' free form during the checkout process. Please note that the pearls will look less 'lustrous' in a plastic bag. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). Receiving a refund Refunds to you will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit card or paypal account including sales taxes for all EU country shipments excluding shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU). Alternatively, you can request a Pearl River Trading merchandise credit that can be used against future purchases from us.