ABOUT FEEDBACK
You have the power to help support ebay businesses, and you also have the power to have an ebay business suspended, based on your feedback. If you leave us a 1 or 2 star rating on eBay's DSR system, we cannot see that you have done that, and so we have no way to know what, if anything went wrong for you, so that we might resolve the issue. We'd prefer to break through the secrecy and work things out with you directly – the old fashioned way – the way our grandparents conducted business in their day.
We kindly ask that if you find something not to your satisfaction, that you give us the opportunity to correct it PRIOR to leaving us a harmful feedback, which could then lead to pay reductions or eliminations for our underemployed workers, OR even to suspensions of accounts. We don't want anyone to be unhappy, so please tell us if something goes wrong! We are human (except for the dogs) too!
About feedback, and specifically about the FIVE STAR DSR system, eBay says on their website: “Sellers need to minimize the occurrence of 1 and 2 ratings in all categories.
- Meet the detailed seller rating standards:
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- If you've had more than 400 transactions during the previous 3 months, you need to have no more than 0.50% 1s and 2s in any category during the past 3 months.
- If you've had fewer than 400 transactions during the previous 3 months, but more than 400 transactions during the previous 12 months, you need to have no more than 0.50% of 1 and 2 ratings in any category in the last 12 months.
- If you've had fewer than 400 transactions in the last 12 months, you can have 2 or fewer instances of 1 and 2 ratings.
If your rating falls below the minimum standards you can face limits on your selling activity or suspension.”
Kindly consider that a lower 1 or 2 rating represents a very high percentage when we do not receive positive feedback from all our happy buyers. Most of our customers are so busy, they forget to leave feedback, and we don't mind that at all – as long as everyone is happy.
Please help us to help you, and email if something does not meet your expectations – FIRST - before leaving a low star rating, OR negative feedback. Thanks from the pups and I.