Our returns policy
We accept returns on all items, no quibble and always make this process as easy and hassle free as possible.
If you are not completely satisfied with your purchase, simply return the item(s) to us within 14 days of receipt.
How do I return my item(s)?
If you would like a refund or an exchange, simply send your item(s) back to us through any postal service of your choice within 14 days of receipt to:
I Love Shoes UK
Barncliffe Mills
Unit 9, Near Bank
Shelley, Huddersfield
HD8 8LU
Items should wherever possible be returned in their original packaging with a note of your name, address and order number.
It is very important that when you return an item that we know your name and the order number to which it relates. Without these details we won't be able to take the action you require.
If you are returning a non-faulty item, then the cost of returning the item to us is your liability.
The item is your responsibility until it reaches us so for your own protection we recommend that you send the parcel using a recorded delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in a store but tags should not be removed from any item and the original packaging should be retained and undamaged. Goods should not be soiled, torn or damaged.
Your refund will be credited to your Paypal account.
As soon as your return has been processed by us, we'll email you to let you know.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains 'returned goods'
Can I exchange an item?
If you would like to exchange your item, we can try our best to exchange the item for you in a different size or style but we cannot guarantee we'll have the item you need in stock. We only carry a certain amount in each style as fashion is changing constantly so please bear this in mind to avoid disappointment.
Any exchanges agreed are at our discretion and we cannot do an exchange if the size you now require has already been listed and we have no more in stock.
Please include the name and size of the item you wish to exchange for within the return package.
I returned an item and it was incorrectly refunded or replaced
We are really sorry if we made a mistake when processing your request.
If you were expecting a replacement and got a refund instead, this may be because we were unable to exchange the item for what you wanted. In this case we would automatically issue you with a refund and email to let you know.
If you were expecting a refund and we sent you replacement goods, please get in touch with our customer service team so we can sort it out for you. In the absence of instructions from you, we will assume you want a refund for the returned goods.
Have you received my returned goods?
As soon as your return has been processed by our customer care team, we'll email you to let you know.
In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with us and we'll confirm if it was received.
If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
I have been refunded the incorrect amount"
We are very sorry if we have made a mistake on your refund. Please get in touch with our customer service team who will try and sort it out for you as quickly as possible.
The following may affect the amount you have been refunded:
- The delivery charge, which would only be refunded for cancelled orders made under Distance Selling Regulations or if the goods are all faulty.
- Any discounts that were applied at the time of sale, which may not now be applicable
My return was processed but I wasn't refunded my delivery charge
We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was cancelled under the UK Distance Selling Regulations, or the entire order was faulty.
Return postage
If you are returning a non-faulty item, then the cost of returning the item to us is your liability.
Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
I have received a faulty item
If you think the item you received is faulty, please contact our customer service team by email sales@ilove-shoes.co.uk. We will then advise on how to proceed with the return. Please include as many details as possible about the fault.
I have received an incorrect item in my order
If you have received an incorrect item in your order, please contact our customer care team at sales@ilove-shoes.co.uk. We will then advise on how to proceed with the return. Please include as many details as possible about the error.
An item is missing from my order
Regrettably mistakes can happen. Please contact our customer service team sales@ilove-shoes.co.uk, who will try to rectify the mistake as quickly as possible.
Help & Contact
If you have any questions or queries, please email our Customer Care Team at sales@ilove-shoes.co.uk
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