Our Philosophy
Our company is a human institution. It is not solely a money making establishment. We are here to serve you. We want every customer to become a customer for life and we do that by carrying handcrafted high quality artisan designs, treating people honestly, fairly and standing behind everything we do or sell.
Special Orders
We do our best to have every design on our eBay store available to you for immediate shipment, however due to the nature of our product, this is not always possible. If the piece you have ordered is temporarily out of stock, we will contact you with an estimated shipping date.
Please contact us if you need a special size in a particular piece. In some in stances we may able to accommodate you.
Our Guarantee
We guarantee all items to be 100% handcrafted high quality artisan designs and as described unless noted. If you are not 100% satisfied with your purschase, we will make it 100% right or we will refund your money.
Return Policy
Your satisfacton is our prority; please contact us immediately to discuss a question or concern. If you are not happy with any item you have purchased from our eBay store, please contact us first for return address and process within 30 days of receipt.
The item must be shipped to us in the original packaging, in pristine condition and prepaid via FedEx Express shipping. All other deliveries are not accepted.
Winning bidder assumes all risk of liability with respect to the purchase which includes shipping, handling, duty taxes and insurance charges. (shipping is non-refundable in any return).
Refunds will be granted by PayPal once item has been returned in its original condition within 3 business days minus the shipping charges (shipping is non refundable). If there is tampering or mishandling of the item caused by the buyer it will be assumed by the buyer.
Any item you have special ordered is not returnable.
Shipping Information
FREE Shipping! We will attemp to ship your item within 24 hours after payment has been received. All items are shipped Worldwide via FedEx Express and will typically arrive in 3 to 6 business days. FedEx will only ship to a street address and not to a P.O. Box. A signature is required. To prevent fraud, we only ship your purchased
item to PayPal confirmed address.
International buyers : Many countries charge an import duty or customs fees.
We offer free woldwide FedEx shipping but any duties imposed by countries for importing our items are the buyers responsibility.
Please email us with any questions.
How do I combine shipping ?
We gladly offer combined invoicing for single payments on multiple items. If you are purchasing multiple items, please don't make your payment untill after all purchases have been made. After making your last purchase, please contact us to include all your purchases and send you an invoice. So that combined shipping discounts can be applied.
Please note :
We offer combine shipping maximum for 3 items. Combine purchases must be made within 5 days.
Payment Information
We accept ;
PayPal.
All major credit cards (through PayPal)
Please note :
Payment is due within 7 days of auction close or completing a Buy-It-Now purchase.
Contact Us
Please don't hesitate to email us with comments or questions. We want you to be happy with that you buy at The Cullinan Designer Fine Jewelry Store and we are happy to help. Whatever you are looking for, you can find it at The Cullinan Designer Fine Jewelry Store.
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