Please make sure you order the correct item as orders cannot be altered after the order is paid for. We have a very fast turn around on order processing so if you order the wrong item/product and then complete the payment process, your order cannot be changed or cancelled afterwards. You will need to wait to receive the product and then return it to us, at your own expense, for a refund.

On rare occasions customs will stop some packages. Should this happen, we are not liable to pay customs charges. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility to pay.
Please check with your country's customs office to determine what these additional costs might be prior to bidding or buying.

Unfortunately the courier we use are unable to deliver to armed forces and PO Box addresses.

It is your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty. We recommend that they are sent via an insured and signed-for service.

Very occasionally, and despite the considerable experience of our despatch team and couriers, items can become damaged in transit. Before you sign for the goods, please inspect them to ensure that they have arrived undamaged. Damages correctly notified will be replaced free of charge. However, if you choose to cancel the order at that point rather than accept a free replacement, you must return the goods to us at your expense.