We will issue a full refund or exchange of items that meet the above conditions. Shipping costs can only be refunded if the return is a result of our error. Opened items returned after the 15-day period are subject to a minimum 20% restock fee to increase after 30 days. Unopened items returned after the corresponding 30 day period are also subject to a minimum 20% restock fee. Restocking fees can be increased in instances where there is excessive wear & tear, damaged packaging or if the item is over the corresponding return period.All returned products must have a Return Merchandise Authorization Number (RMA#). Please apply for an RMA# by calling 800-769-5668 or contacting us through our help page. Please have a copy of your receipt in-hand when calling and we will do our best to accommodate you.Any product returned without an RMA, with missing or damaged original contents, opened software, or false claims of damage or working condition will be assessed a minimum 20% restocking fee.Certain items are Factory Service Only and cannot be returned to Vanns per the manufacturer. Please consult the product packaging or a Vanns Customer Service Representative for further information. For a current list of the products that are Factory Service Only, please contact a Vanns Customer Service Representative at 1-800-769-5668.