And now we get to cover the feedback portion of this.
About the 4 questions you will be asked when rating this transaction: PLEASE READ!
1. How accurate was the item description?
I give you the exact description of what you are getting. You are getting your disc (s) on a HP Lightscribe disc that is playable via the following media options. If you purchased the DVD format, it is playable on any DVD player. On most of my DVD's there is a start up screen that loops over and over until you press PLAY. You would be surprised at how many folks write to me and say that the video won't work when they haven't pressed the play button. The other option is the CD ROM or DVD ROM, these are meant to be played on your computer only and will play on Windows Media Player or Flip4Mac if you are using an Apple or Macintosh system. These videos are written, owned, taught, and packaged by me. They are sent with the disc in a cd cover and put into a bubble padded mailer and sent to you. They are not sealed. I do all of my own packaging from beginning to end. If you want a cool, full color product, please shop elsewhere. If you want great lessons taught by one of the best instructors around, then you came to the right place but, you simply don't get a pretty package. Every single disc is played and inspected by me before it ships out. If you do experience any problem with any of my products, I will gladly ship you a brand new one (no need to return the defective disc) or I will immediately refund 100% of your money...no questions asked. So...you know EXACTLY what you are getting when you agree to this purchase.
2. How satisfied were you with the customer's communication?
I send a confirmation letter to each and every buyer letting you know that I have received your payment and that your product will be shipped the same or next business day. If any further communication is wanted from me....simply ask. I also send you a downloadable version of your video the same day that you order so that you can start learning right away. Who else will do that for you? NOBODY.
3. How quickly did the seller SHIP the item?
This is always a fun one when people ask me when it will get there. I have no clue. I ship the same day or the next business day (yes, there are Sundays and sometimes holiday weekends when the post office is closed) in which case I will ship as soon as their doors open. My wife works for the post office and takes an arm full of videos with her to work every day. The queston is ...How quickly did the seller SHIP the item? Not "how quickly did it get there". I do not drive the postal truck, so I have no clue how fast each driver drives or where it is snowing. I ship first class U.S.P.S. mail and I ship right away. So, look for the post mark on your bubble mailer and see just how fast I SHIP the item....as that is the question being asked.
4. How reasonable were the shipping and handling charges?
Now that shipping has increased again, I am still going to do my very best to keep shipping very low. Shipping to the USA will be $2.00 no matter how many videos you order (if you order 14 videos....the total shipping will still only be a total of $2.00. If you live outside of the USA.......same deal except it will be a total of $4.95 for your ENTIRE order.
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