You must be in compliance with the following guidelines prior to filling out the return authorization request form: Most products sold at AQUAQUALITY POOLS & SPAS, inc. come with a full manufacturer warranty, excluding replacement parts. In the event you feel you have a defective product, you can either contact AQUAQUALITY POOL & SPAS, inc. for tech support or call the manufacturer for warranty issues. Buyer is responsible for all shipping costs. AQUAQUALITY POOLS & SPAS, inc. does not express or imply any warranty, we do however try our utmost to make sure all of our customers warranty needs are handled promptly and fairly. All warranties are through the manufacturer, but manufacturers are constantly changing their terms and/or conditions. Always refer to the warranty terms within your owner's manual. AQUAQUALITY POOLS & SPAS, inc. expressly disclaims liability for any injury, or damage of any kind arising from the use, inability to use or installation of any item we sell. Our only obligation is to replace an item that is found to be defective by the manufacturer, and that obligation is limited. Per Aquaquality Pools & Spas, inc. store policies, the criteria for returning your merchandise is as follows: 1-Returns of non-defective (unused and un-installed) merchandise to AQUAQUALITY POOLS & SPAS, inc. is permitted within 14 days of purchase date. Exception: due to the nature of the following products all the following items are final sale: electrical products including power supply's, pump & drive motors, Automatic pool cleaners, pool chemicals (government regulations) alarms, heaters and filters. Buyer is responsible for all shipping costs.