About Goodwill Industries-Suncoast, Inc.

The mission of Goodwill Industries-Suncoast, in Florida, (and its virtual store, Goodwill Too) is to help people achieve their full potential through the dignity and power of work. We achieve this mission through job training, employment, and personal growth opportunities for people with disabilities or other barriers to employment. Through Goodwill, people experience the self-respect derived from earning a paycheck.

100% of your purchase will go to Goodwill Industries-Suncoast, Inc. as part of eBay''s Giving Works program and MissionFish.

To see what other non-media products Goodwill Too has to offer, visit our eBay store, Another Goodwill Too.

Customer Service

Goodwill Too Customer Service is normally available during regular business hours from our Florida offices. We are not normally open on weekends or holidays. While you may send us a customer service request at any time, please do not expect any action to be taken on it outside our normal business hours. English only, please!.

We send shipment confirmations, delivery confirmation numbers, and miscellaneous support communications by conventional e-mail. These notices may NOT appear in your eBay message queue. Be sure to check your registered e-mail address for the most recent information regarding your shipment. If you do not whitelist e-mails from goodwill-suncoast.com, you may not receive communications from us.

We will send you an e-mail if we discover a problem with your order. We will give you two (2) business days to repond to that e-mail with instructions on how you want us to proceed. If we do not receive those instructions within that time, we will request cancellation from eBay for your protection.

Shipping

All media sold via Goodwill Too on eBay is shipped Economy by USPS Mail at no extra charge to domestic addresses; USPS Priority Mail or USPS First Class International/Priority Mail International are available for an extra charge on selected titles only.

We ship ONLY to the address given to us by PayPal at the time of the order. We do not change shipping addresses after the order is submitted. We will delay shipping and offer to cancel any unshipped order where we are asked to change the delivery address.

We typically ship orders within two (2) business days of receiving the order (in most cases, the same or next business day!). This is not the same as delivery. Shipping is the time it takes to put your order in the mail. Delivery is the time it takes for the US Postal Service to carry it from us to you.

eBay''s delivery estimate tends to be over-optimistic. Within the 48 contiguous United States, we normally expect delivery to be between four (4) and fourteen (14) business days from shipping, but may be as long as twenty-one (21) business days. Contact us if you have any concerns about your order before leaving any feedback, please!

Payment

We require payment through PayPal for all eBay orders. If you pay using PayPal''s eCheck, eBay will not consider your order paid, and your order will be held, until the check clears.

Please note, we use an automated system to collect our orders, so we do NOT see comments inserted into the PayPal payment notice. If you need to send us any comments, please contact us directly via e-mail.

Returns

Your satisfaction is very important to us. Please contact us regarding any problems before leaving negative feedback (see Customer Service, above). Any defects, damages, or material differences with your item, must be reported to us within five (5) business days of receipt of the item or thirty (30) business days from date of shipment.

Orders may be returned for a full refund of the purchase price, regardless of the reason. The returned merchandise must be postmarked within thirty (30) business days of the shipment notification. Non-deliveries must be reported within thirty (30) business days of Shipment Notification. Orders marked DELIVERED by the USPS will be considered delivered. Undeliverable, unclaimed, refused, or insufficient addresses will be refunded upon receipt of the returned item; we will not remail returned items.