We accept return/exchange for items that are not opened or not used. Please contact our Customer Support Department in eBay Messages. If item is NOT OPENED and still sealed in its original condition as received, you may return it to us within 14 days from payment date. Returns must be accompanied with RMA approval number, not opened or used. • Refund of the purchase price minus our cost to ship to you originally plus 20% restocking fee. [SHIPPING costs, INSURANCE, and handling fees are NON-REFUNDABLE]. • Orders with free shipping will have the actual shipping charges deducted from the refund amount plus 20% restocking fee Returned orders must be accompanied by ALL FREE items which have been included with the order. Missing items will be deducted from the refund amount based on the items retail value. • Items returned not in their original packaging, sealed, damaged or missing original parts, or not in a resalable condition will not be accepted. Custom must pay to ship unaccepted items back the customer. Unfortunately we cannot accept returns past 14 days from payment. In order for returns to be processed, you must request a Return Merchandise Authorization (RMA) number. All returns must have RMA number written on the outside of the package or they will not be accepted.