Shipping:
Domestic Shipping
All of our Buy It Now and most of our Auctions receive FREE SHIPPING with USPS First Class Service.
All orders are shipped to your address after the payment has cleared and by the shipping method you selected.
Shipping is as specified in the product listing page under Shipping and payments.
You can find product specific shipping policy in product detail listing page.
Your item will be shipped out from our office in NY City's Jewelry District.
We find that most items on domestic First class tend to arrive between 3-7 day. Occasionally, it may take 2 weeks. We understand that it is very troublesome and frustrating, but honestly there is nothing we can do to speed up the process. We strongly suggest that you upgrade to USPS Priority Service or for even faster service to USPS Express Mail.
Insurance is included and tracking number will be emailed to you the next business day.
Your item will be professionally packed after carefully inspection.
Most payments cleared before 3pm are dispatched the next business day. Your order will normally be shipped within 24 hours, after confirmation and verification of your payment information.
Orders are not processed for shipment on weekends and holidays.
No office pickups are permitted. Your orders will be shipped from our office in NY City's Jewelry District
Foreign Shipping:
All of our Buy It Now and most of our Auctions receive FREE SHIPPING with USPS First Class International Service shipping from our office in NY City's Jewelry District to you country and may take as long as 20 days to arrive. We strongly suggest that you upgrade for faster service to USPS Express Mail International Service.
Insurance is included and tracking number will be emailed to you the next business day.
We find that most foreign shipments on First Class International Service tend to arrive between 15-20 days. Occasionally, it may take up to 3-4 weeks. We understand that it is very troublesome and frustrating, but honestly there is nothing we can do to speed up the process.
Purchases of value higher than US $ 100 can be shipped as per your choice by Express Mail International service. Regular shipping fees apply as stated. (Please note that no tracking numbers are available for USPS First-Class Mail International.)
Your item will be professionally packed after carefully inspection.
Most payments cleared before 3pm are dispatched the next business day. Your order will normally be shipped within 24 hours (excluding weekends and major holidays), after confirmation and verification of your payment information.
Import duties, taxes and charges are NOT INCLUDED in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges. We won't under-value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and international laws.
Returns
At JewelStopOnLine we are so certain that you will be totally satisfied with your purchase that we Guarantee the quality of all our items, but if for any reason you are not satisfied with your purchase, JewelStop offers a 100% Satisfaction with our No Risk Money Back Guarantee so that you can return your product for any reason within 30 days of purchase for a full refund of the purchase price. No Restocking Fees, No Back End Hidden Fees, and No Hassle! Should you choose to return any item, please return in the same condition as received within 30 days. Refunds will be processed in the same method as the payment was made. We cannot refund fees that were paid for expedited delivery like Priority, Overnight, Express, Weekend Delivery or such. Also we cannot refund fees for Foreign Shipments. You do not need prior authorization for a return, as long as it is within our time limit. You may still contact us with any issue you may have by eBay messaging or by phone at (646) 380-1849 Monday - Friday: 8:30am - 2:30pm EST. Product Warranty:
All products are provided with a 1 year replacement warranty for all manufacturer defects. Items that were abused, modified, cut, engraved and generally altered, cannot be returned and will not be accepted.
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Contact Us:
JewelStopOnLine
2 w 46th street, Mezzanine 209
New York, NY 10036
Monday thru Friday: 8.30AM-2.30PM EST.
Closed On Major Holidays Phone: (646) 380-1849
Toll Free: (866) 763-7763
eFax: (201) 586-0231 |
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