ABOUT SHIPPING| remote area | extra charge | shipping time | USA HI, AK, Saipan, Puerto Rico | $25 | 16-18days | | USA APO; FPO | $25 | 30-35days | | Canada North West etc remote area | $25 | 14-16days |
| We ship goods via Fedex/UPS/Canada post/USPS to you. Usually it takes 3-9days witin Canada and USA. remote area needs longer time.
Destination Out of North America : Please contact us first if your destination address is out of Canada and USA continuous states.
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Shipment Address Change
New shipment Address: if you want the parcel shipped to other address rather than the default address verified by ebay , please notice us via ebay once you decide to buy. We don’t take any responsibility on extra cost of re-delivering caused by late notice of shipping address change. and once you paid . pls give me your tel No. as the shipping company need it.
Receiving Signature
Please be advised all our parcel sent out not requested a receiver signature (but can be traced online when it’s on carrier’s system) , which means the parcel will be dropped at your front door if nobody in home. If you do need receive the parcel in person and leave signature to carrier, please pay extra $3 to us for the signature service charged by the shipping company.
Return Policy:
7 Days Accident Policy(including defect return/exchanage, missing part/short sent etc.):Please make sure contact with us within 7days upon parcel arrived and inspected if there is anything you are not happy with what you got, if time got expired we reserve the right to refuse your application on refund or replacement or exchange.
Defect -- We will exchange the defective products, but only it shows the products itself has defects, we need clearer picture before you return the products us(get our approval first please). If it's your reason(eg size change) to return products itself exchange, yourself to bear the shipping cost for both come and back.
Short/part missing – notice us at your earliest convenience within 7days upon parcel arrived. Provide with us clear photo for the parcel you got – pacakage and contents.Either condition of about mentioned two, please make sure send us clear photo via email before you return the product(get our writing approval first please). Fail to do this we reserve the right to refuse accept return/refund/exchange/replace and yourself bear any loss occures.
Not like the product ?-- if the product itself has no problem while you don’t like it, we accept for return and refund within 7days upon parcel arrived(you bear both way shipping cost); or exchange(you prepay return shipping – while when we send you exhchanged one we will input extra gift with equivalent value of the returned freight u prepaid.
Customer satisfaction and Feedback
As a responsible company and brand owner, we treat our ebay store as one of our most important online business! We care our customers from every aspect! Your maximum satisfaction is our greatest pleasure!
Each real transaction involves many factors, such as payment process, warehousing, shipping, customs, and so on. Some factors beyond our control may cause unhappy issues. Your KIND UNDERSTANDING AND PATIENCE is highly appreciated! If some issues happens, please send message to us IMMEDIATELY or call us at 1-(800)556-6258 .We will exercise all efforts to bring forward a HAPPY RESULT!
Any NEGTIVE/NEUTUAL feedback without prior communication with us leaves no room for us to COMPENSATE your any loss/unhappiness!
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